Operations Administrator

Are you ready to play a vital role in boosting operational efficiency for a dynamic organization specializing in telecommunications, security systems, and IT services? Our client, an established company committed to delivering high-quality technical solutions, is seeking a dedicated Operations Administrator to ensure seamless project execution and support strategic growth within their expanding team.

Where You'll Make an Impact:

• Develop and maintain standardized operational processes, workflows, and templates to enhance efficiency and scalability across various technical services.

• Support strategic planning by preparing data-driven insights, performance reports, and resource forecasts.

• Coordinate end-to-end scheduling for installations, site surveys, maintenance, and upgrades, ensuring optimal resource utilization.

• Manage service tickets, work orders, and project documentation in CRM systems, ensuring timely updates and closures.

• Handle client communications, quotations, invoice tracking, and queries to support excellent customer service.

• Provide high-level administrative assistance to senior technical leaders, including calendar management, meeting preparation, and reporting.

• Maintain accurate databases for clients, projects, inventory, warranties, and regulatory compliance.

• Support procurement activities, stock management, and supplier coordination.

• Foster collaboration with sales, finance, technical teams, and management to ensure smooth project execution and client satisfaction.

Requirements:

• Matric qualification (essential)

• Diploma or Degree in Business Administration, Operations Management, IT, Telecommunications, Office Management, or related field (advantageous)

• 37+ years of experience in operations administration, project coordination, or support roles in technical or service environments

• Proven ability to manage multiple tasks in fast-paced, deadline-driven settings

• Strong understanding of telecom and IT concepts such as CCTV, PABX, VoIP, and network connectivity

• Excellent communication and stakeholder management skills

• Proficiency in Microsoft Office Suite, particularly Excel, and familiarity with CRM or ticketing systems

• Analytical mindset with attention to detail and problem-solving skills

• Proactive, resilient, and adaptable to operational challenges

What We'll Give You:

• A competitive salary of R25,000 - R35,000 per month (Cost to Company)

• Opportunities to contribute to innovative projects in a growing technology sector

• A collaborative team environment that encourages professional development

• The chance to make a meaningful impact in a technology-driven organization

Take the next step in your career by joining a forward-thinking company where your organizational skills will drive operational success and support technological excellence. Apply now to be part of a team dedicated to delivering top-tier technical solutions and expanding their operational capabilities.