Trails Guide
Full-time
Wild Dreams Hospitality
This is a trails guiding role within a small, exclusive four-suite bush operation that also hosts a private villa. The ideal candidate will be a seasoned professional with a strong presence, the emotional intelligence to host discerning international guests; handling every interaction with discretion, calm, and care. A background in lodge management or operational oversight is a distinct advantage, as the successful candidate will be expected to take on broader managerial responsibilities in an interim capacity until a General Manager is appointed. Core Criteria:
- Trails Guide (non-negotiable)
- Minimum 5 years' experience in a comparable senior guiding role at a five-star lodge
- Proven, stable work history with strong and verifiable references
- Demonstrated experience hosting guests with physical disabilities or accessibility needs
- Lodge or operational management experience is a strong advantage
- Willingness to assume interim managerial duties until a General Manager is in place
- Mature, grounded, and emotionally intelligent, able to read and respond to diverse guest needs
- Extroverted, proactive, and polished in presentation and communication
- Flexible and adaptable in a small, high-expectation team environment
- Calm under pressure and consistent in service delivery
- Lead and conduct professional guided walking and vehicle-based safaris
- Host guests across all daily activities, ensuring a world-class and personalised safari experience
- Assist and accommodate guests with mobility limitations and wheelchair accessibility needs with professionalism and sensitivity
- Maintain an in-depth knowledge of the local ecosystem, wildlife, and conservation practices
- Assume interim management responsibilities; including overseeing daily lodge operations, staff coordination, and service standards; until a permanent General Manager is placed
- Uphold and model the property's five-star service and guiding standards at all times
- Liaise closely with ownership and the hospitality team to ensure seamless guest experiences
- Assist with the orientation and mentoring of junior guiding staff where applicable
- Conduct pre-activity safety briefings and ensure all guiding protocols are strictly followed
Vacancy posted 17 hours ago
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