Guide and Admin Couple

Both partners should be prepared to:

• Host guests and act as lodge ambassadors.
• Assist across departments when operationally required.
• Maintain five-star service standards.
• Supervise and support lodge staff.
• Assist with staff training and development.
• Resolve guest problems quickly and professionally.
• Assist with lodge maintenance and property presentation.
• Participate in lodge briefings and management meetings.
• Ensure health, safety and hygiene standards are maintained.
• Work closely with the Lodge Manager.
• Assist with special events and private guest experiences.
• Maintain professional relationships with suppliers, guides and travel partners.
• Be willing to work hands-on rather than remaining restricted to their individual roles .

This flexibility is particularly important in smaller safari properties, where management couples may be expected to assist with several areas of lodge operations.
Qualifications & Experience
Field Guide
Essential:

• FGASA qualification appropriate to the position.
• Valid First Aid certificate.
• Valid driver's licence.
• Valid PrDP/PDP where required.
• Previous field-guiding experience.
• Strong knowledge of South African wildlife, fauna and flora.
• Knowledge of bushveld ecology and conservation.
• Excellent guest communication and storytelling skills.
• Strong safety awareness.

Advantageous:

• FGASA Level 2.
• FGASA Advanced Rifle Handling.
• FGASA Trails Guide qualification.
• Lead Trails Guide experience.
• Previous Big Five/private game reserve experience.
• Previous five-star lodge experience.
• NDT/appropriate guiding registration.
• Additional specialist guiding qualifications.

Some current Hoedspruit roles specify FGASA Level 1, Lead Trails Guide, ARH, First Aid Level 1 and PrDP , while other properties accept an appropriate FGASA qualification depending on the guiding responsibilities.
Admin Assistant
Essential:

• Grade 12 / Matric.
• Previous administration, reservations, reception or hospitality experience.
• Excellent computer literacy.
• MS Office proficiency.
• Strong written and verbal English.
• Excellent organisational and time-management skills.
• High attention to detail.
• Good numerical and administrative ability.
• Excellent guest-relations skills.
• Professional telephone and email etiquette.