System Business Analyst: VAS & Cellular

This role's purpose is to act as the interface between the Systems Teams, Business and other 3rd Parties, through a set of tasks and techniques, to recommend solutions (New and or improved business process, information systems, software applications) that enable the Functional Department/s and Business to achieve its goals. The Systems Business Analyst will service the Financial Services (VAS) and Cellular Business Areas with continued evolution development of FinTech capabilities while maintaining our existing processes.

We're a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.

QUALIFICATIONS REQUIRED

Essential:

• Grade 12 Certificate/Matric

• A relevant Degree and or Higher National Diploma (Information Technology, Computer Science, System Design, Management Science, Business studies, Information Systems, Business Analyst)

Preferred:

• Project Management Diploma/Certificate

JOB RELATED KNOWLEDGE & SKILLS REQUIRED

KNOWLEDGE required:

• Waterfall and Agile working methodologies and principles.

• Working knowledge of implementing and maintaining systems/services/applications.

• Knowledge of PMBOK and BABOK management principles

• Ability to compile quantitative and or qualitative information/reporting

• Working with business users to build reports and dashboards

• MS Suite Intermediate - Advanced user

• System integration (environment/area specific)

• Knowledge of Personal Data Protection – POPIA

• Facilitating successful integration between eCommerce systems

• Working knowledge of:

  • Implementation of Fintech Solutions to drive business growth.

  • Cloud based (SaaS) software applications that can enable services.

  • In-depth hardware and software lifecycle management (SDLC).

  • Change Control governance principles and Defect management.

  • Fit for purpose system integration in an ERP- and non-ERP environment.

  • Utilising various modelling techniques

  • UI / UX

  • Process Mapping tools (Draw.io, etc)

SKILLS required:

• Ability to work well under pressure and prioritise tasks in a fast paced environment.

• Excellent Communication and interpersonal abilities to simply convey complex concepts.

• Provide technical support and training to internal teams on FinTech tools and platforms.

• Identify opportunities for process improvements through FinTech innovations.

• Strong analytical and problem-solving skills with a keen eye to detail.

• Conduct risk assessments and facilitate cross-functional mitigation.

EXPERIENCE REQUIRED

Essential:

• Established record of accomplishment in implementing FinTech solutions

• Minimum of 3 years’ experience in FinTech or financial services industry

• ± 5 years’ experience in Apparel Retail and Systems, with exposure to:

• Business process exposure/understanding (VAS & Cellular)

• Process optimizing/improvement

• Elicitation and documenting BRS/BRD

• IT and 3rd party collaboration

• Setup, Management and execution of testing

• Project Management skills with ability to lead and motivate teams

• Training/Change management

• Systems/Business support for BAU

• System Architecture understanding (area specific – integration environment/technical competency)

• Unified Modeling Language (UML): High-level context diagram, Product Breakdown Structure, System Architecture diagram, Flow Chart, Business Workflow diagram, Business Process Model and Notation, Use Case diagram, Use Case Narrative.

• Test Execution ensuring launch and maintenance of quality digital products.

• Basic Oracle / Structured Query Language (SQL) – Area specific