Business Systems Analyst

JOB PURPOSE:

• Understands the role of IT systems in an organization and determines the best technologies to increase an organization’s efficiency and effectiveness. Optimize business processes through the use of workflow and automation technologies. Oversees the installation and configuration of systems to customize them to fit the organization’s needs. Tests systems and train organization on how to use systems. Develops and documents business objectives, data requirements, processing documentation and specifications.

KEY RESPONSIBILITIES:

• Addressing business requirements through existing or new best-of-breed applications, and compiling business cases for 3rd parties to meet this need where applicable.
• Maintaining and growing all internal business systems.
• Building effective relationships with clients (mostly internal) to establish a shared vision for projects.
• Managing client expectations through careful, proactive communication regarding requirements and changes.
• Applying negotiation skills to reach final consensus on a common set of requirements across all stakeholders.
• Ensuring stakeholders understand the implications of their decisions and providing options and alternatives when necessary.
• Determining operational objectives by analysing business functions, gathering information, and evaluating output requirements and formats.
• Designing new computer systems by analysing requirements, constructing workflow charts and diagrams, assessing system capabilities and writing specifications.
• Developing an understanding of how present and future business needs will impact solutions.
• Improving systems by reviewing current practices and designing modifications.
• Recommending controls by identifying problems and writing improved procedures.
• Applying automation where applicable.
• Providing reference material for users by writing and maintaining user documentation, providing help desk support and training users.
• Maintaining user confidence and safeguarding operations by keeping information confidential.
• Preparing technical reports by collecting, analysing and summarising information and trends.
• Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, building personal networks, benchmarking state-of-the-art practices and participating in professional societies.

QUALIFICATION & EXPERIENCE:

• Bachelor's degree in Computer science, Information Technology or similar with relevant certifications.
• 5+ years’ experience in the manufacturing industry.
• 3+ years’ experience with ERP systems, preferably Microsoft Dynamics NAV.
• Hands on experience with Office 365, SharePoint Online and Azure.

SKILLS & ABILITIES REQUIRED:

• Strong communication and active-listening skills.
• Well organised, with a solid grasp of business processes and systems.
• Comfortable working independently and as part of a team.
• Strong analytical thinking.
• Strong computer literacy in relevant applications
• Solid understanding of planning / project principles, tools and techniques
• Good understanding of database design and structures
• Experience in workflow and automation
• SQL scripting experience.
• Solid experience with BI and reporting tools