Client Coordinator
Online Auto Store Pty Ltd
Online Auto Store is a fast-growing mobile and in-house fitment centre specializing in vehicle
tracking and automotive technology installations. We are looking for a highly
organized, customer-focused and energetic individual to join our operations
team as a Client Coordinator.
This role is ideal for someone who thrives in a busy environment, enjoys working with people, and can confidently
manage multiple tasks while maintaining excellent customer service.
Key Responsibilities
Professionally answer incoming calls
Schedule and confirm bookings with clients
Coordinate technician schedules and daily bookings
Schedule work on technician and client platforms
Assist technicians with operational and booking-related support
Capture fitment and operational data accurately
Assist walk-in clients professionally and efficiently
Manage customer communication via phone, WhatsApp and email
Resolve client concerns calmly and professionally
Ensure all bookings and paperwork are updated accurately and timeously
Assist management and operations team with general administrative duties
Requirements
Strong customer service skills
Excellent telephone etiquette
Strong conflict resolution and problem-solving skills
Fluent in both English and Afrikaans
Highly organized and task-oriented
Ability to multitask and work under pressure
Strong attention to detail
Computer literate (Email, WhatsApp Web, Excel and online systems)
Professional, reliable and well presented
Customer service experience preferred
Own reliable transport to and from work is essential
Willingness to occasionally work overtime when operationally required
What We Are Looking For
We are looking for someone who:
Takes ownership of their work
Communicates confidently and professionally
Can think quickly and stay calm under pressure
Enjoys helping clients
Has a positive attitude and strong work ethic
Understands urgency, efficiency and accuracy
Works well within a team environment
Availability
We are looking for someone who is available to start as soon as
possible. Immediate availability will be advantageous; however, we are willing
to wait for the right candidate who may need to serve a notice period.
Please send your resume/CV
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