Senior Consultant (East London)

Icebolethu Group is an Authorised Financial Service Provider FSP***** and a Level 1 BBBEE Contributor.
It is South Africa's second largest Funeral Assurance Group.
Winner of the Standard Bank KZN - Top Brand award for ****, it provides a centre of excellence and a leading provider of dignified burial solutions.
Senior ConsultantThe position is available on a permanent basis within the FSP, a division of Icebolethu Group.
ResponsibilitiesRetention of clientele
Supervising and managing daily branch operations
Leading, coaching, and mentoring sales teams to achieve targets
Setting and monitoring individual and team sales goals
Ensuring compliance with company policies and regulatory requirements
Handling escalated customer queries and resolving complaints effectively
Implementing sales strategies and promotional campaigns
Monitoring market trends, competitor activities, and customer needs
Overseeing risk management and ensuring proper documentation processes
Driving customer service excellence and improving client satisfaction levels
QualificationsGrade 12
2 – 3 years' experience in financial services
Business Management, Marketing, or related tertiary qualifications
Clear ITC
Clear criminal record
Own reliable transport and cell phone
RE–5 or RE-1 Qualification will be an advantage
Have proven success in the Marketing of Life Assurance experience
Skills and Experience requiredExcellent interpersonal, communication, and business skills.
Strong ethical and moral values.
Good time management.
Leadership and team management.
Customer relationship management (CRM).
Problem-solving and decision-making.
Ability to work under pressure and meet targets.
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