PeopleOps Officer

HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers. We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook), which recognised us as the most socially impactful startup operating in Africa, where we initially started our work.

We are dedicated to closing the global tech skills gap, and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK's Department for Education, who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS).

We're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale-up tech business, join us as we play our part in making the world a more stable, safer, and fair place.

ABOUT THE ROLE 

As the PeopleOps Officer (Generalist), you will provide mid-level, end-to-end operational HR support and admin across all departments, including Marketing, Finance, Engineering, and Education Operations. Your primary mandate is to manage the full employee lifecycle, drive performance management and disciplinary processes, and oversee day-to-day HR administrative operations. You will act as a trusted operational business partner to department heads, ensuring organisational alignment, policy compliance, and high employee engagement across diverse functional teams.

Please note that this is a full time role.

Responsibilities

Full Employee Lifecycle Management

• Onboarding & Offboarding: Coordinate seamless onboarding journeys, administer contracts, track 30/60/90-day probation periods, and execute smooth offboardings, including asset collection and system access revocations.
• Contract Administration: Prepare, issue, track, and renew employment contracts, addendums,
• Data Management: and role changes across support and technical divisions.
• Personnel Management: Maintain 100% data integrity for all non-revenue employee profiles on the HRIS (HMIS) and manage employee records throughout their tenure.

Performance & Disciplinary Management

• Performance Frameworks: Assist department leads with regular performance reviews, setting KPIs, and tracking objective evaluations.
• PIPs & Coaching: Draft, implement, and monitor formal Performance Improvement Plans (PIPs) for employees across various operational and technical functions.
• Disciplinary Action: Facilitate progressive discipline, lead formal disciplinary hearings, and manage grievances in compliance with labor laws.
• Legal Compliance & CCMA: Ensure fair labour practices, prepare documentation, and assemble evidence packs for CCMA referrals to uphold procedural and substantive fairness.

HR Administration & Operations

• Policy Application: Serve as the first point of contact for employee relations queries, applying company policies consistently across all teams.
• Cross-Departmental Partnering: Act as an operational partner to leadership in Marketing, Finance, Engineering, Education Operations, and other departments providing HR guidance and operational support.
• Reporting & Tracking: Maintain key HR metrics and trackers, reporting on turnover, absenteeism, performance outcomes, and employee lifecycle data.

Requirements

Minimum:

• 3–5 years of progressive HR Generalist or HRBP experience managing diverse, non-sales functional teams (e.g., Tech/Engineering, Finance, Marketing, Ops).
• Proven track record in lifecycle administration, strong grasp of performance management frameworks, and experience managing PIPs.
• Solid South African labor law knowledge (BCEA, LRA) with direct experience executing formal disciplinary procedures and CCMA processes.
• Tech Proficiency: Hands-on experience navigating HRIS platforms and modern workplace tools.
• Operational Mindset: A "no task is too small" attitude with exceptional attention to detail, administrative accuracy, and stakeholder communication.

Preferred:

• Tertiary qualification in Human Resources, Industrial Psychology, or a related field.
• Prior HR experience within a fast-scaling startup or tech-enabled business.
• Strong interpersonal skills with the ability to offer objective advice and challenge department leads when appropriate.

Benefits

Flexible & remote working: We are a remote-friendly organisation and offer flexible work options. However, this role may require a once a week presence at our offices in Cape Town, if you are Cape Town-based.

Learn new tech skills: We offer our employees the opportunity to enrol part-time in our Coding Bootcamps.

Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from companies such as Google, Amazon, GetSmarter/2U, Zando and Yoco.

Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.

Our Values

We're a people-forward company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision and ours is a relentless quest for improvement.