Branch Administrator

First National Bank (FNB) South Africa offers dynamic career paths, structured graduate development programs, and continuous on-the-job learning across banking, data science, IT, and client advisory rolesAre you someone who can: Implement and manage branch operational policies, procedures, and compliance processes to mitigate risk Support the delivery of excellent customer experiences by enabling efficient branch operations and resolve customer queries efficiently and within agreed turnaround times Manage branch costs and expenses within approved budgets to achieve cost efficiencies Deliver exceptional service by providing proactive, innovative, and appropriate solutions and continuous improvement to enhance innovation, efficiencies, and competencies within the branch Maintain efficient electronic tracking and monitoring processes for administrative activities and timelines Ensure accurate recordkeeping and documentation in line with governance standards Provide accurate and reliable business information to support informed decision making by analysing trends and data to identify opportunities for improved operational efficiency Plan and manage team performance to support branch objectives and service standards Support skills development, employment equity, and talent initiatives to build a capable and engaged team Qualification & Experience Requirement Minimum Qualification: Grade 12/ NQF Level 4 Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields 1 - 3 years of experience in administrative experience within a branch administration, operations, or compliance environment You will be an ideal candidate if you possess the following: Strong understanding of operational risk, policies, and governance requirements Strong organisational skills with a high attention to detail Proven ability to manage budgets, track expenses, and improve operational efficiencies Experience working with business intelligence, reporting, or operational data You will have access to: Opportunities to contribute to operational excellence within a Points of Presence environment A structured, governance driven branch setting Continuous learning and development opportunities aligned to your role The opportunity to positively impact customer satisfaction and branch performance You can be a match if you are: Detail driven with a strong compliance and risk mindset Customer focused and service oriented Organised and able to manage multiple priorities effectively Analytical with the ability to interpret data and trends and proactive in finding solutions with an innovative approach A collaborative team player who works well with branch stakeholders Committed to continuous improvement and personal development End Date: August 20, 2026