Senior Business Support Specialist

Tertiary Qualification(s):

• BSC OR BCOM Degree

Computer Literacy Level:
Required:

• Microsoft Power BI Certified with 3+ years experience

Knowledge of and exposure:

• Microsoft Advanced Excel
• SQL Server
• Microsoft Power Automate

Job-related Requirements:

• Minimum 10 years experience in Business Intelligence
• Logistics Industry Experience 5> years
• Advanced Power BI skills 5> years
• Proven Track record of Business Intelligence in Logistics Industry
• Designed and implemented Self Service BI models in Power BI
• Sound knowledge of Data Analytics and Business Process Mapping

ADDED ADVANTAGES FOR THIS ROLE:

• Detail oriented
• Change Management
• Self-motivated
• Communication and People skills
• High work rate and quality of work
• Ability to learn new software applications
• Warehouse Management Systems skill and experience: > 3 years;
• Transport Management System skills and experience: 3> years;
• Highly adaptable to change
• Solution orientated
• Agilely minded

MAIN PURPOSE OF THE ROLE: 

• Scoping and delivering large Data Analytics projects for multiple clients and operations within the Warehouse Logistics and Transport space.  Understanding the processes and data behind the dashboards being developed and translating it into digestible formats for different end-users. Marketing and sustaining a portfolio of Business Intelligence products.
• The candidate will be reporting into Business and work closely with the Global and Regional Shared Services Data Centres who are custodians of the Datawarehouse and Datasets

DUTIES & RESPONSIBILITIES:

• Develop, Understand and Support business strategies with actionable self service analysis tools.
• Influence direction of Global and Regional Shared Service Data Centre custodians.
• Understand data ingest options and recommend sustainable practices for data refreshes.
• Support and monitor datawarehouse balancing between ERP and TMS Systems.
• As per the agreed Business requirement specifications, technically design and develop Power BI reports and dashboards to visualize Client or Customer behaviour or operational KPI performance in the Logistics industry.
• Liaise with Stakeholders in the Commercial, Pricing and Engineering teams for activity based billing and costing volumes through self service analytics in the Logistics industry.
• Develop Cost to Serve Client models in Logistics industry.
• Evaluate and analyze data and processes related to existing operations in order to correctly scope and develop Business Intelligence product for it.
• Run scoping sessions with business and clients to incorporate their feedback and requirements into BusinesIntelligence.
• Facilitate User Acceptance Testing of Business Intelligence products.
• Draw up detailed Business Definition documents for Business Intelligence products developed
• Working closely with Project & Implementation, Solutions & Pricing & Applications Engineering teams to ensure standardization of best practices in DSV.
• Support major stabilization or business change projects with go-live dashboards.