Regional Tier 3 Junior Technical Support Specialist

At our core, we hold the belief that employees serve as a reflection of a companys values. This profound conviction drives us to prioritize the meticulous and thoughtful approach we take in the recruitment and placement process. Our team of consultants is not only highly knowledgeable but also deeply trained in their respective fields. This expertise empowers them to make well-informed decisions regarding candidate suitability, considering factors such as skills, experience, qualifications, and cultural compatibility. Moreover, we extend our commitment to providing guidance and furnishing market-related insights, ensuring a seamless placement process that benefits both our valued clients and candidates. Key Responsibilities Provide advanced Tier 3 technical support Resolve escalated technical issues Manage escalations from Tier 1/2 through Tier 3/4 Support customer and subcontractor technical teams Train NOC and regional staff Perform advanced technical diagnostics Troubleshoot power equipment Conduct client-site visits Support site commissioning and acceptance Ensure successful site acceptance within required timelines Prepare acceptance documentation Document troubleshooting practices and solutions Mentor Tier 1 and Tier 2 technical teams Minimum Requirements Bachelor's degree in Electrical Engineering, Computer Science or related field Proven technical-support experience Exposure to energy-management systems Knowledge of renewable, traditional energy and storage solutions Strong diagnostic and troubleshooting capabilities Comfortable troubleshooting power equipment Willing and able to travel to client sites Energy-sector experience advantageous Experience working according to SLA / MTTR requirements advantageous Site commissioning or acceptance experience advantageous