Hotel Receptionist

Hospitality Hire is recruiting an experienced Hotel Receptionist for a busy hotel in Cape Town, Western Cape . We are looking for a professional, well-presented and guest-focused Receptionist with previous hotel front office experience and hands-on experience using Opera PMS (Property Management System) . This position is suited to someone who enjoys working in a busy hotel environment, communicates confidently with guests and can remain professional and organised during high-volume check-in and check-out periods. Minimum Requirements Matric / Grade 12 essential Minimum 2 years' experience as a Receptionist or Front Office Receptionist within a hotel Previous Opera PMS experience is essential Strong guest service and communication skills Good computer literacy Professional telephone and email communication skills Ability to handle guest queries and complaints professionally Comfortable working in a busy, high-volume hotel environment Must be willing and able to work shifts; weekends and public holidays Must be based in Cape Town or able to travel reliably for shift work Key Responsibilities Welcome and assist hotel guests in a professional and friendly manner Manage guest check-ins and check-outs Process guest information and reservations using Opera PMS Handle guest accounts, payments and billing queries Answer telephone calls, emails and front office enquiries Assist guests with hotel information and requests Respond to guest queries and complaints professionally Liaise with Housekeeping, Reservations, Maintenance and other hotel departments Maintain accurate guest profiles and information on Opera PMS Ensure front office procedures and hotel service standards are followed Provide efficient guest service throughout the guest journey What Were Looking For We are specifically looking for candidates who already have hotel reception / front office experience . This is not an entry-level Receptionist position. The successful candidate will be confident using Opera PMS ; comfortable dealing directly with hotel guests and experienced in the operational demands of a busy hotel front desk. To Apply Please submit an updated CV clearly showing: Your hotel Receptionist / Front Office experience The hotels or hospitality establishments where you have worked Your experience using Opera PMS Your employment dates Only candidates who meet the minimum requirements will be contacted. Apply for this Hotel Receptionist vacancy in Cape Town today.