Administration Services Administrator (Fixed Term Contract)

KEY TASKS

• The Administration Services Administrator is responsible for the execution of tasks, processes and resolving queries in a manner that focuses on employee changes and achieves service delivery according to agreed Service Level Agreements.
• As a key member of the Administration Services team within our broader Talent Acquisition Operations delivery team, the Administration Services Administrator communicates and collaborates with a wide range of internal stakeholders to ensure that all administration support actions are completed to fulfil an employee’s job change, personal data change and reporting line change. 
• The Administration Services team will also support where applicable People Services invoice costing and allocation, uniform ordering (post onboarding) and other services as requested.

The primary accountabilities will incorporate:

Technical

• Be fully accountable for all Administrative Support activities for employee changes   
• Ensure a timely, accurate and positive experience is delivered to all stakeholders – GSS People Services team members, HR team members, Line Managers and Employees collaborating across multiple departments to create and deliver a seamless process
• Responsible for executing relevant tasks received via ServiceNow ensuring all case documentation created is accurate, quality checked, appropriately authorised, signed and returned (where relevant in accordance with the process) and filed within the defined employee folders per region.  (Ultimately into the Employee Document Management Solution)
• Be the first point of contact for Administration Services’ queries and provide basic advice, support and guidance. Troubleshoot to resolve common problems and investigate further if required.
• Provide invoice costing and allocation support to People Services teams, where this service is undertaken
• Manage the Corporate Uniform ordering support process (post Onboarding) where this service is undertaken within GSS People Services.
• Escalate technical problems through the appropriate support channels and follow up as required.
• Continually identifying process improvement opportunities in your area and communicate these appropriately
• Deliver upon the team goals and objectives set to enable SLA’s and KPI’s to be achieved.

People/Leadership

• Demonstrate behavior in line with the Group’s values, standards and a professional workplace.
• Participate as an effective team member in working collaboratively with your leader, peers and relevant others (including from other teams where relevant) to achieve business goals
• Report to your leader any issues you cannot address 

Financial:

• Operate in a cost-effective way, within limits set by your leader.

Work Processes:

• Work within policies, processes and systems and advise your leader of any issues which impede your, or the team’s performance

Qualifications:

• Minimum of Matric/Grade 12 certificate
• Relevant Diploma with advantageous 
• Strong PC skills, with a confident approach working with the MS Office suite

EXPERIENCE

• 2 - 3 year’s work experience as an Administrator.
• Experience in stakeholder engagement, liaising with a broad cross section of stakeholders
• Strong PC skills, with a confident approach working with the MS Office suite.
• Proficient written and verbal communication competency

Closing Date:

• 25 September, 2026