Service Delivery Coordinator
Full-time
PlaceTalent
Minimum Requirements
Please note that this role operates on a rotational shift schedule and primarily covers afternoon and evening hours. Detailed shift information will be provided to interested candidates. Work Environment
- Must be available to work US public holidays (South African public holidays do not apply)
- Matric or equivalent qualification
- Experience with work order management, dispatch coordination, and contractor tracking using operational systems
- Experience within ISP, telecommunications, fibre, or related operational environments preferred
- Strong organisational skills with the ability to manage multiple active work orders simultaneously
- Excellent written and verbal communication skills
- Strong command of spoken and written English
- Proficiency in Microsoft Excel and operational support tools
- Ability to work effectively with internal field teams and external contractors
- Ability to manage competing priorities in a fast-paced environment
- Background in telecommunications, fibre construction, or field operations will be advantageous
- Must be available to work a rotating shift schedule, including weekends
- Installation Work Orders
- Confirm fibre installation appointments with customers prior to the scheduled date
- Arrange customer reminders via calendar invitations, text messages, and telephone calls
- Dispatch technicians and coordinate scheduling across installation crews
- Monitor installation jobs through to completion, ensuring all orders are resolved
- Ensure failed or incomplete installations are accurately documented and rescheduled where required
- Trouble Call Work Orders
- Manage inbound fault and service-related work orders for existing customers
- Triage and assign fault calls to the appropriate field technician or support team
- Monitor resolution progress and provide customer updates when required
- Ensure all trouble calls are closed with accurate resolution notes recorded in the system
- Routing and Infrastructure Work Orders
- Coordinate work orders relating to aerial and underground drop installations
- Manage cutover work orders and ensure appropriate sequencing with field crews
- Support site-specific routing activities required to complete customer installations
- General Operational Duties
- Manage and document all work activities across the systems and platforms provided
- Maintain accurate records and ensure data integrity across operational tools
- Attend operational meetings as required
- Support technician coordination and proactive rescheduling when necessary
- Collaborate with internal teams, field technicians, and external contractors to ensure successful service delivery
Please note that this role operates on a rotational shift schedule and primarily covers afternoon and evening hours. Detailed shift information will be provided to interested candidates. Work Environment
- Primarily office-based in the Melrose, Johannesburg area
- Frequent sitting and extended computer use
- Regular communication via telephone, email, and video conferencing
- Visual acuity required for reading data and working with digital systems
- Must be available to cover assigned shifts, including weekend days on a rotating schedule
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Service Delivery Coordinator in Gauteng vacancy
- Air Traffic and Navigation Services Provider in South Africa. ATNS is responsible for managing... ...implementation of the overall sales and delivery strategy to enable achievement of... ...metrics to measure sales performance Coordinate with Marketing on lead generation. Represent...
- ...Administration / Public Management / Management Services / Operations Management (NQF Level 6) or... ...organisational development and service delivery improvement. A valid driver's licence.... ...Improvement Plans by the branches. Coordinate service excellence awards. Facilitate the...
- Our client in the Telecommunications Industry is looking for a Service Delivery Manager Position Overview: • The SDM will be responsible to ensure that all SLAs are met for our service and support contracts. SDM must maintain communication with clients and prepare...
- ...Purpose of the Role The Manager: Client Governance, Service Delivery, Portfolio Continuity & Growth is responsible for the governance,... ...managed services portfolio. The role serves as the central coordination point between clients, project teams, support teams, finance...
- ...Workforce division aligned to enterprise client delivery frameworks. You will be responsible... ...application management environments, coordinating workforce delivery operations, and... ...global delivery teams. The role combines service delivery management, operational governance...
- ...PURPOSE OF THE ROLE The Service Delivery Manager will be involved in a variety of tasks to provide a high level of service delivery to new clients and create long-term client relationships for the existing portfolio of clients. Taking full ownership and responsibility...
- ...businesses participate in todayâÃÂÃÂs fast-moving global economy.Role Purpose/Business Unit: The Executive Head of Service Delivery will lead and manage the end-to-end customer service and operational delivery of FTTH services within the Fixed, Enablement...
- ...Requirements: Matric Valid Code 8 driver's licence Minimum 5 years' experience in a call centre, customer service, breakdown coordination, or service advisor role Experience within the transport, automotive, fleet support, or commercial vehicle industry...
- In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern... ...opportunities Provide regular reporting on service delivery, customer targets, and SLA performance Leadership, People...
- ...industrial company offering equipment and services for the sustainable processing and flow... ...are seeking a Technical Service Systems Coordinator to join our FSE team. You will be... ...Ensuring the Job close-outs and confirming the delivery to scope with customers Compliance...
- ...Job Summary: We are seeking a dedicated and experienced Delivery Driver to join our logistics team. As a Delivery Driver, you will... ...customers while adhering to the scheduled routes. Customer Service: Provide excellent customer service, addressing any concerns or...
- The South African Revenue Service (SARS) is the nations tax collecting authority. Established in terms of the South African Revenue Service... ...and support SARS business objectives by strengthening service delivery and compliance outcomes. Education and Experience...
- ...Implement interventions to maintain a compliant and functioning Public Service. Promote an ethical public service through programmes, systems... ...0 years' appropriate experience at management level in Service Delivery environment. Knowledge of the Constitution of the Republic of...
- ...Key Responsibilities Supply Chain Coordination Receive and capture stock in the SAP... ...including stores control, stock counts, deliveries, inventory tracking, handling damages,... ...or irregular expenditure. Customer Service Build and maintain strong relationships...
- ...Our future-focused approach to new product development makes our services enduringly adaptable. Our flexible and dynamic business model... ...solutions are constantly evolving to meet their needs. The could delivery manager will be in charge of: Ensuring a high-resolution...
- ...Define installation methodologies and assembly sequences. Coordinate construction schedules with overall project timelines. Ensure... ...to construction schedules. Monitor shortages, late deliveries, and missing components. Coordinate internal logistics and...
- ...both in advisory and execution roles, from strategy through to delivery as well as supporting these solutions post implementation. Ovations... ...Proven experience in a consulting role or with a professional services organisation. Proven experience with Agile and Waterfall...
- ...while efficiently managing customer queries, breakdowns, and service requests. Provide accurate guidance and support regarding commercial... ...to log, monitor, and follow up on customer cases. Coordinate between dealers, workshops, field staff, and customers to ensure...
- ...Engineering/Industrial Engineering, and or strong background in service and operational environment. ~2-3 years’ experience in a... ...including records management, preparing routine correspondence, and coordinating to support the effective operation of the Service Centre....
- ...A leading organisation within the logistics and cargo sector is seeking an experienced Customer Service Manager to champion customer experience, service delivery, and operational support across a national footprint. This role is ideal for a proactive leader who is...
- ...to transparent and affordable banking services. When you bank with us, there are no hidden... ...within a client-facing Operations Delivery environment by prioritising operational... ...Leadership Skills Planning, organising and coordination skills Presentation Skills Problem...
- ...Business, or live chat. Troubleshoot complaints, process orders or service requests, and escalate complex technical issues to the relevant... ...pain points and report back to management to improve service delivery. Administration & Reporting Independently plan, schedule,...
- ...Inbound & Outbound Logistics Ensuring any escalations of Delivery Schedules and Inbound Retpack Plans not materialising takes place... ...PI/KPI results, Safety, Problem Solving to Improve Payment for Services etc) Some important KPIs/PIs E.g. DOC, Packaging and Brewing...
- ...Information System (GCIS): provides professional services sets and influences adherence to... ...Areas The incumbent will coordinate media productions, live streams, and content... ...and stakeholders to ensure smooth project delivery. Participate in campaign and production...
- NTT Ltd. is a leading, global technology services company. In a constantly evolving world... ...and is accountable for service delivery at the highest level thereby ensuring client... ...operational leader, ensuring seamless coordination across technical teams, service management...
- ...As the Operations Coordinator in Manufacturing & Logistics, you will be responsible for... ...fulfillment, providing excellent client service, and coordinating logistics. Your... ...departments, managing materials and end product deliveries, and overseeing outsource work...
- ...Reverside is an established IT services provider focusing on delivering high-quality Software... .... We are currently seeking a Software Delivery Manager with strong experience in... ...monitoring, and release). Manage and coordinate cross-functional technical teams (developers...
- ...Supporting project-based orders from enquiry through to completion Coordinating internally with engineering, manufacturing, and supply chain teams Managing technical documentation, pricing, and delivery clarifications Supporting customers with product selection and...
- ...Description: Assist Service Advisors with customer bookings and service appointments. Respond to customer enquiries professionally... ...job cards, repair orders, and service documentation. Coordinate workflow between the service department and workshop technicians...
- ...before anyone else notices and make sure our clients get great service. This is an exciting office-based position where you will... ...HubSpot CRM system accurate and update client information. Coordinate, track, and follow up on business development leads and client...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Delivery Coordinator. Be the first to apply!
