Customer Service Advisor
Full-time
Green Marble Recruitment Consultants
Minimum requirements:
Duties and responsibilities:
- B Tech in Mechanical Engineering/Electrical Engineering/Industrial Engineering, and or strong background in service and operational environment.
- 2-3 years’ experience in a similar role; preferably in an Engineering environment/Technical Workshop related Environment.
- Experience in SAGE X3.
- Advanced Excel skills.
- Project and Planning skills.
- Experience in service centre planning and management.
- People and communication skills.
- Must be accurate with speed.
- Experience in a customer-facing environment
Duties and responsibilities:
- Provide a range of administrative and support services, including records management, preparing routine correspondence, and coordinating to support the effective operation of the Service Centre.
- Monitor workshops for equipment functionality, including workshop tools and specialised tools.
- Monitor and manage stores for kits and parts required for repairs, both locally and internationally.
- Monitor the asset fleet, including the loan fleet.
- Update and maintain records and databases, ensuring compliance with administrative systems and processes such as Leankit and Tegralmed.
- Respond to enquiries and escalate or redirect issues as required to ensure the provision of accurate information, including customer feedback, customer complaints, and supplier interactions.
- Handle sales responsibilities, including counter sales, service quotations for all service centres and field services, generating service leads, and ensuring purchase orders are received for current jobs.
- Provide administrative and support services for field services.
- Maintain cleanliness in the Service Centre.
- Prepare regular service forecasts and reports on the current workshop status.
- Follow and maintain implemented procedures and policies to ensure a smooth flow of operations.
- Prepare workshop reports.
Vacancy posted 6 hours ago
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