IT Engineer | Western Cape | Permanent
Edgexec (Pty) Ltd
IT Engineer | Western Cape | Permanent
A hands-on IT support opportunity for a technically capable professional who enjoys solving problems, supporting users and keeping technology environments running reliably. This role offers a combination of remote-based support and practical onsite exposure during the annual harvest season.
The IT Engineer will provide day-to-day desktop, Microsoft 365, network and basic server support across client environments. Most of the year will be remote-based, with a three-month onsite rotation in Piketberg during harvest season when operational support requirements increase.
The role will suit someone who is comfortable working independently, managing multiple support tickets and communicating with users at different levels of technical ability. The successful candidate will also participate in standby support when required and should be comfortable with practical onsite tasks such as workstation setup, equipment installation and network cabling.
The role forms part of a technology services environment supporting multiple client requirements. The successful candidate will work closely with the IT Manager and senior technical resources, providing dependable first-line and intermediate support while escalating more complex issues appropriately. Experience in a managed service provider environment is essential.
What You'll Do
Provide remote technical support to users across Microsoft 365, including Outlook, Teams, SharePoint and OneDrive
Install, configure, update and maintain Windows 10/11 desktops and laptops
Monitor client systems and devices using RMM tools
Troubleshoot desktop, network and infrastructure issues
Escalate complex technical issues to senior engineers when required
Provide basic support for Wi-Fi, routers, switches, cabling and VPN connectivity
Perform basic Windows Server support, including restarts, backup checks, disk-space monitoring and troubleshooting
Assist with configuration changes and system adjustments
Travel to Piketberg for approximately three months each year during harvest season
Provide onsite technical support to users during the Piketberg rotation
Install and repair physical IT equipment
Set up workstations and run or repair network cabling
Log, manage and resolve support tickets through the service desk
Maintain accurate records of troubleshooting activities and resolutions
Keep clients informed about ticket progress
Participate in standby support outside normal working hours when required
Manage user accounts, permissions and access requests through Active Directory and Microsoft Entra ID
Assist with device configuration and deployments
Monitor backups and assist with basic recovery tasks
Maintain accurate client documentation, system diagrams and password records
Follow cybersecurity practices including patching, secure password handling and phishing awareness
Protect client and user information and maintain confidentiality
What You Bring
Matric / Grade 12
IT Diploma, certificate or equivalent technical qualification
13 years' experience in technical support or a managed services environment
Previous MSP experience is essential
Experience supporting multiple client environments will be advantageous
Working knowledge of Windows 10/11 and Microsoft 365
Basic networking knowledge covering LAN/WAN, Wi-Fi, VPN, TCP/IP, DHCP and DNS
Basic Windows Server knowledge
Experience with RMM, monitoring and ticketing systems
Understanding of basic cybersecurity practices
Fluent spoken and written English and Afrikaans
Valid driver's licence and own reliable transport
Own smartphone for MFA and standby communication
Willingness and ability to work onsite in Piketberg for approximately three months each year during harvest season
Willingness to participate in standby support outside normal working hours
Good troubleshooting and problem-solving ability
Strong communication and customer-service skills
Ability to manage multiple tickets and priorities
Strong attention to detail when managing users, permissions and technical records
Ability to work independently and use initiative
Willingness to learn new tools and work across different client environments
Comfortable with light physical work onsite, including cabling, carrying equipment and occasional ladder use
Ability to successfully complete the required background checks
What Success Looks Like
User issues are resolved efficiently and professionally
Support tickets are accurately logged, tracked and closed
Microsoft 365, desktop and basic infrastructure issues are handled effectively
More complex technical problems are escalated with the correct information
Client environments are monitored consistently and potential issues are identified early
User accounts, permissions and device configurations are managed accurately
Documentation remains current and useful
Piketberg operations receive reliable onsite IT support during harvest season
Standby responsibilities are handled reliably when required
Users experience consistent, responsive and professional technical support
The IT Engineer builds trust with users while maintaining appropriate technical and security standards
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