Technical Account Manager - IT Solutions - Cape Town

Technical Account Manager - IT Solutions - Cape Town

Step into a senior, customer-facing role at the heart of enterprise technology, where complex IT environments, digital transformation, and commercial outcomes all meet. This Technical Account Manager role blends solution-led sales, strategic IT engagement, and trusted advisory work with top-tier enterprise and large mid-market customers.

CORE FOCUS

This role centres on driving revenue and gross profit growth by positioning and selling high-value IT solutions into sophisticated enterprise environments. You’ll engage directly with CIOs, CTOs, IT Directors and senior IT leaders, turning complex business and technology requirements into clear, value-driven solution propositions that support their transformation agendas.

KEY RESPONSIBILITIES

• Drive solution-led IT sales to enterprise and large mid-market customers, meeting and exceeding assigned revenue and gross profit targets
• Engage with CIOs, IT Executives, Architects, and Senior IT Managers at both strategic and operational levels
• Develop a deep understanding of customer IT environments, architectures, roadmaps, and business pain points
• Position integrated IT solutions as strategic enablers for digital transformation, resilience, security, performance, and cost optimisation
• Build and maintain strong relationships across customer IT organisations, from executive leadership through to technical teams
• Identify and qualify new sales opportunities through structured account planning and proactive prospecting
• Collaborate closely with pre-sales, solution architects, product and service delivery teams to design and present tailored IT solutions
• Lead the end-to-end solution sales cycle: discovery, solution definition, proposal development, commercial negotiation, and deal closure
• Act as the primary commercial interface for customers, ensuring a smooth handover from sales into delivery
• Maintain accurate, up-to-date reporting of opportunities, forecasts, and customer interactions in the CRM system
• Stay current on industry trends, emerging technologies, vendor offerings, and competitor positioning to guide customers with informed insight

PERFORMANCE & PIPELINE MANAGEMENT

• Build and sustain a high-quality IT solutions pipeline across assigned accounts
• Accurately forecast sales performance and progress opportunities through to purchase order
• Translate customer IT requirements into well-aligned solution propositions
• Ensure disciplined, daily CRM usage and reporting on customer activity and opportunity status

PROFILE & EXPERIENCE

• Matric is required
• Degree in Information Technology, Business, Marketing, or a related field; postgraduate qualification advantageous
• 8+ years’ experience in solution-led IT sales within enterprise environments
• Demonstrated success selling to CIOs, IT Directors, and senior IT leadership
• Deep understanding of the enterprise IT landscape: infrastructure, cloud, networking, security, data, and managed services
• Proven track record in selling solution-based IT offerings rather than transactional products
• Strong communication and presentation skills for executive-level engagements
• Solid negotiation skills with the ability to structure commercially sound agreements
• Analytical capability to assess customer environments, competitive positioning, and pricing strategies
• Strong understanding of sales performance metrics and pipeline management
• Advanced experience using CRM systems and MS Office
• A high-profile, self-motivated sales professional with a genuine drive for success, customer engagement and continuous self-improvement will thrive in this fast-paced, high-impact Technical Account Manager role.