Loss Prevention Officer

Whether you are a seasoned Loss Prevention Officer or stepping into the role for the first time, there is space for you in Stellenbosch. The team hires on merit and across communities in Western Cape.

The Role

The Loss Prevention Officer position is part of an ongoing recruitment drive across Western Cape. The brief has been shaped carefully, with a focus on delivery in Stellenbosch and across the retail jobs space.

Communication runs both ways. Managers across the retail jobs team in Western Cape make time for one-to-ones, and people are expected to speak up early when something needs attention.

In addition, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Stellenbosch also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Quality is everyone's job. Whether the Loss Prevention Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Western Cape is consistently high and consistently fair.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Stellenbosch teams, and the new Loss Prevention Officer will feel that from the first week.

Your Future Here

This role can grow with you. Strong performers in the retail jobs team in Stellenbosch have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Stellenbosch team member.

Internal mobility is encouraged. People who start in Stellenbosch have moved into roles in other branches, specialist functions and project teams across Western Cape.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Diversity and Inclusion

Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across Western Cape, and recruitment is fair, transparent and aligned with the EE Act.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Western Cape.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Stellenbosch.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Working in Stellenbosch

Stellenbosch continues to grow as an employment hub in Western Cape, with close to the Stellenbosch agricultural belt. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

Many candidates already living within reach of Stellenbosch cite the location as one of the role's quiet wins, with shorter commutes and a real sense of being plugged into the local Western Cape economy.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Stellenbosch, Western Cape.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Stellenbosch.

What Your Day Looks Like

Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you're cashing up, balancing reports and getting the store ready to do it all again tomorrow.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Stellenbosch.

Equally, the rhythm rewards people who plan ahead but also pivot quickly when Western Cape operations throw up the unexpected.

Crucially, the Stellenbosch office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Your Team

Equally, the team you will be working with is fast-paced and energetic. Things move quickly across the Stellenbosch office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Western Cape operations get busy.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Importantly, the team mix in Stellenbosch reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Your Workplace

Crucially, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.

Beyond that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

A respectful, professional environment is the standard in Western Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Stellenbosch site adheres to the standards expected of a responsible South African employer.

Why Join Us

Notably, the company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in retail jobs from your base in Stellenbosch. Many colleagues across Western Cape have moved into senior roles after starting in positions just like this one.

In addition, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Stellenbosch keep progressing.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Western Cape.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Stellenbosch teams.

Core Functions

• Maintain visual merchandising standards on the sales floor
• Ensure compliance with health, safety and consumer protection regulations
• Train new team members on store procedures and product knowledge
• Support stock counts and assist with cycle-count investigations
• Assist with receiving deliveries and verifying goods against invoices
• Respond to customer queries, complaints and product returns
• Monitor shrinkage indicators and flag suspicious activity
• Prepare daily, weekly and monthly sales reports for the store manager

Minimum Requirements

• Awareness of consumer protection and B-BBEE principles
• Minimum of 1-2 years' experience in a customer-facing retail role
• Visual merchandising flair or formal training is an advantage
• Willingness to work public holidays and end-of-month peaks
• Customer-first mindset with a friendly, approachable manner

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.