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- ...Director of Programmes will own the full lifecycle of programmes for AMI’s Impact institutional business unit – from project scoping, technical solution design, through to implementation excellence, delivery oversight, client experience, and renewal. This is a highly...
- ...Identify root causes of churn and provide actionable insights to improve service delivery and customer experience. Collaborate with technical, billing, and customer care teams to resolve issues impacting customer satisfaction. Ensure customers are well supported...