Sports & Leisure Centre Manager | Luxury Hotel | George, Western Cape

Salary: Negotiable Depending on Experience

Kendrick Recruitment is currently seeking an experienced and dynamic Sports & Leisure Centre Manager for a luxury hotel based in George, Western Cape. This role is ideal for a proactive and enthusiastic individual with a passion for sports, leisure, and guest engagement.

Minimum Requirements:

Grade 12 or equivalent (required)
Diploma in Sports or Club Management (advantageous)
Valid drivers licence (advantageous)
Minimum of 3 years experience in a 5-star hotel, resort gym, or sports/golf club in a supervisory or managerial capacity
Strong knowledge of various leisure and sporting activities (e.g. childrens programming, golf, tennis, cycling, hiking)
Understanding of local and national health and safety regulations
Proficient in MS Office Suite (Excel, Word, Outlook, PowerPoint) and ERP systems

Key Responsibilities:

Develop and execute engaging, innovative activities for guests and members to drive participation and revenue
Plan and implement vibrant seasonal and festive programmes tailored to a diverse clientele
Lead marketing and communication efforts to promote leisure activities and maximise visibility
Stay informed on trends in resort-based leisure to ensure offerings remain fresh and competitive
Ensure all leisure facilities meet health, safety, and quality standards
Oversee the daily operations of the Sports & Leisure Centre and Kids Club
Manage departmental budgets and ensure financial goals are met
Recruit, train, mentor, and manage a high-performing team
Oversee administrative tasks such as stock control, ordering, and inventory
Deliver consistently high levels of guest satisfaction through exceptional service
Handle guest feedback and complaints in coordination with Guest Relations and monitor feedback platforms (e.g. Medallia, TripAdvisor)
Coordinate specialist childcare services where required (including babysitting and care for special needs)

Required Competencies:

Excellent time management and organisational abilities
Strong leadership and interpersonal skills
Clear and professional communication, both verbal and written
High attention to detail, resilience, and reliability
Effective problem-solving skills
Friendly, professional, and guest-focused attitude

Additional Requirements:

Physically fit and capable of meeting the demands of the role
Willingness to work extended hours, including weekends and public holidays, as operationally required

This is an exciting opportunity for a hospitality professional to take the lead in delivering exceptional leisure experiences within a luxury hotel environment.