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- 1. JOB TITLE: Customer Success Manager 2. MAIN PURPOSE OF THE JOB: The role of a Customer Success Manager is to plan, organise, staff, control and oversee frontline customer relationships, realised revenue, opportunity generation, governance practice and...
- ...We are seeking a high-energy, results-oriented professional to join our post-sales team as a Customer Success Manager . This role is ideal for a top-tier sales professional who is eager to transition from traditional inbound/outbound sales into a post-sale, consultative...
- ...tickets, ensuring adherence to SLAs. Facilitate prioritisation of incidents and feature requests in collaboration with Operations. Manage escalations and maintain timely communication with clients regarding progress and resolution. Keep clients informed about system updates...
- ...: ~ Relevant Degree in Business, Marketing, Communications, Customer Experience, Psychology, or related field. ~5+ years' experience... ...Success, Retention, Operations, Education, or Service Management. ~ Proven experience driving customer retention and satisfaction...
- ...hospitality/Retail group dedicated to delivering exceptional guest experiences and innovative customer engagement strategies. We are seeking a dynamic Customer Growth Manager to drive customer relations and marketing initiatives, contributing to our continued success and...
- ...Reporting Line: National Channel Director Role Context The National Customer Manager will play a critical role in managing and developing an assigned national sales territory, with responsibility for driving customer retention, revenue growth, pipeline development...
- As the National Customer Experience Manager based in Johannesburg, you will report directly to the Group Executive Committee. In this pivotal role, you will develop and execute comprehensive customer experience strategies across multiple business units, ensuring high-quality...
- ...Degree in related field Customs experience on tariffs and regulations and legislation International courier experience of large Express Multinational Experience of change management and Project management methodologies Good working knowledge Customs exercise...
- ...Minimum Requirements: Minimum of 5 to 10 years experience in a Customer Experience Specialist capacity at Automotive OEM Level Tertiary Qualification in Marketing or similar Strong working knowledge in Automotive OEM Customer Experience, Loyalty Programmes and...
- ...Key Responsibilities Manage and grow a portfolio of B2B client relationships Drive customer onboarding, adoption, and retention strategies Act as the primary point of contact for client queries and escalations Collaborate with internal teams (Product, Tech,...
- ...Minimum Requirements: Must have a minimum of 2 to 4 years experience in Customer Success | Technical Support | Account Management or Agricultural Advisory Services Strong knowledge of Salesforce | SaaS Platforms | Agricultural Technology will be beneficial Proficient...
- Hire Resolve's client is seeking a motivated and experienced Branch Customer Service Manager to join their team at their Gauteng branch in the furniture industry. The successful candidate will be responsible for managing the customer service operations for their branch...
- ...to a world of data that is constantly growing and changing. Our customers use these insights to make timely decisions based on real-time... ...conversations, extract relevant insights, and use them to strategically manage their brand and stay ahead of their competition. With more than...
- ...Red Ember Recruitment is recruiting on behalf of our client for a Customer Success Manager. Our client is looking for an experienced Customer Success Manager to drive customer engagement, retention, and long-term client success. This role is responsible for ensuring...
- ...In Vestas, we #PowerTheSolution – Can you? Region MED SBU MED Service Customer Service Management Africa The Contract Management Department is part of our Service Business Unit and is responsible for the management of service contracts in place, aftermarket spare...
- ...2026 Location Cape Town, South Africa Salary Monthly SUMMARY A leading medical company is looking for a Customer Excellence Manager to join their team in Cape Town. POSITION INFO Job Title: Customer Excellence Manager with Travel Responsibilities,...
- Hire Resolve's client is seeking a highly motivated and experienced Customer Relations Manager to join their team in the electronics industry in KZN. The role will involve managing and developing relationships with customers to ensure the highest level of customer satisfaction...
- ...A leading air cargo and logistics company is looking for an experienced Manager Operations: Customer Service Department (CSD) with strong experience in customer service management, stakeholder engagement, logistics operations, and customer experience to join their team...
- ...One of our clients are looking for a highly experienced and skilled Sales Representative to manage their team in Cape Town. National Senior Certificate. Diploma / Degree in Sales, Marketing or Business Preferred. Proven Experience in Account Management and B2C...
- A busy franchised dealership in Ballito is looking for a friendly, bubbly, well-presented Junior Customer Relations Manager to join their customer experience team.This role is ideal for someone who is passionate about delivering exceptional customer service while ensuring...
- ...WE’RE HIRING | JUNIOR CUSTOMER CARE MANAGER Giftwrap is looking for a passionate and people-focused Junior Customer Care Manager based in Pretoria to join our growing team. If you enjoy helping customers, solving problems, and creating great experiences, this role is...
- ...At Stryker, we are committed to making healthcare better. The Customer Experience Vendor Manager plays a critical role in delivering exceptional customer experiences through strong third-party service partnerships. This role leads vendor performance, operational excellence...
- ...Commerce Platform that enables brands to interact and transact with customers seamlessly. We Do The Right Things Responsibilities of... ...with the regional Enterprise sales team (i.e. commercial managers and solution architects) to design the optimal consumer experience...
- ...professionals with expertise in property, banking, finance, risk management and technology, as well as building and managing highly secure... ..., communicate with their clients, and deliver an outstanding customer experience, every time. What you’ll be doing Reporting...
- ...Key Performance Areas: Customer Account Management Manage and grow relationships with existing customers Act as the primary point of contact for customer queries, orders, and service-related issues Conduct regular business reviews with key accounts Identify...
- ...possible in this hugely exciting channel. You will own the account management, using your knowledge and passion to achieve success and... ...style and premium experience will see you thrive on being the key customer contact, influencing and driving commercial priorities. You...
- ...financial platform. We give people the tools to send, save, and manage money — on their own terms, at a socially fair price. Mama... ...We look after our team the way we want them to look after our customers. "Just be lekker!" means we trust our talented, diverse people...
- ...Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk... ...client services and take responsibility for the delivery of Customer Service processes; ensure all relevant policies and procedures...
- ...The Customer Success Manager is responsible for ensuring implementing any new client and/or scope within the business in adherence to the Client Service Level agreements, whilst ensuring effective management & involvement of the support functions & client teams to make...
- ...business conversations, this opportunity offers a unique platform to do exactly that. Our client is seeking a commercially mature Customer Manager to help drive the next phase of growth within a high-trust, founder-led business. This is not a traditional account management...