R 12,500 per month
Our Organization is searching for customer operations and desk service support to be part of our team, you will be responsible for helping a company’s support team be more productive, work more effectively, and deliver better service to their customers.
Duties and Responsibilities...
Contour Resourcing
Pretoria West, Pretoria
a month ago
...Creditors Controller with an expert eye for detail, to join our Group Services team.
The suitable candidate will be required to control and... ...Manage the activities of the team and ensure internal customer service requirements are met
Manage leave and general time management...
...creation and delivery of both the short term and longer-term business supply plans, up to a 24-month horizon, in order to optimise customer service, maximize profit in terms of product mix, minimise cost (processing, distribution and working capital) and facilitate the...
...standards
Provide inspirational leadership
Create a culture of execution
Display business insight and innovate
Develop customer service obsession
Develop commitment through engagement
Capable to work within matrix organization structures
Duties &...
...forecasting processes for all operations in accordance with the national time scheduling and guidelines
Expense business plan for the service functions of the operations in line with national guidelines and economic indicators
Reporting of the business plan and...
...channelled HR administration-related queries from employees and managers in the business and ensure their resolution in accordance with service standards.
KPI’s
Accuracy and completeness of records and documentation
Administration turnaround times
Client...
...and baking yields to optimise costs.
Introduce capacity planning and production scheduling to optimise the use of assets to meet service level and growth requirements.
Implement and sustain a waste reduction programme.
Apply contract management to manage service...
...reports and advising management accordingly.
Liaise with external bodies e.g. Department of Labour, fire department, contractors, service providers (Life health etc) emergency services with regard local governmental compliance requirements and best practice.
Ensures...
...revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
Maintains quality service by establishing and enforcing organization standards.
Ensures operation of equipment by calling for repairs; evaluating new...
...process optimization, and aid in new product development.
Financial Management : Budgeting, cost control, and financial justification of projects.
Contract Management : Manage contracts with service level agreements, ensuring optimized costs and services....
...MINIMUM OF 3 YEARS EXPERIENCE. KNOWLEDGE OF SECURITY OPERATIONS AND PROCEDURES.
Minimum Requirements
PSIRA Grade B
Service Point Operator
Minimum 3 years' experience
Written and Verbal Communication
Fluent in English
Computer Literacy...