Established in 1987, Triton Express has evolved from a modest business in Durban into a sophisticated operation with a comprehensive footprint throughout Southern Africa. As a proud member of the Plennegy Group, Triton Express is dedicated to providing reliable and efficient road freight logistics solutions tailored to the diverse needs of our customers. At Triton Express, we pride ourselves on our commitment to excellence, integrity, and innovation. Our skilled staff are dedicated to delivering a superior delivery experience, ensuring that each customer receives an efficient, dependable, and cost-effective service at all times. Join us and be part of a team that values performance, integrity, and leadership.

The position of Branch Manager has become available at Triton Express in Polokwane.

RESPONSIBILITIES:

Determining branch strategies by

Gathering pertinent business freight service and operational information
Identifying and evaluating trends and opportunities
Determining sales / operational strategies, defining objectives and evaluating the outcome

Achieving operational results by

Monitoring / enforcing the application of Branch inbound / outbound procedures and service standards
Reviewing operations performance via Freightware and management reports in terms of damages, claims, productivity, PODS processed, load times, customer complaints, delivery problems, special requirements etc.
Monitoring fleet needs, maintenance costing and sub-contractor service levels
Handling major customer complaints and problems
Conducting route re-engineering, as indicated
Recommending new operations policy / procedures and methods

Maintaining branch administration and financial control by

Reviewing and authorising creditors’ payments / reconciliations
Reviewing / authorising petty cash expenditure and reconciliation
Authorising branch expenditure within agreed limits
Reviewing and authorising staff change documentation including engagements, terminations, salary / wage adjustments, transfers, promotions etc
Monitoring the application of all administrative procedures and take action with regard to deviations, including banking, vehicle and tyre maintenance, vehicle logs, etc
Reviewing branch profit and loss accounts, taking and maintaining appropriate action
Monitoring outstanding debts and implementing collections, as indicated
Undertaking branch assets and freight security auditing, investigating and reporting on deviations from asset register or freight holding reports
Ensuring the maintenance and Integrity of the branch IT and communication systems
Branch Asset control, such as fleet, building and Maintenance, and company equipment

Maintaining staffing levels, identifying training and development needs within branch by

Recruiting and selecting branch staff
Ensuring the orientation of all new and promoted employees
Developing / ensuring implementation of branch training and development plans
Ensuring a safe, healthy and secure working environment and compliance with Labour Legislation
Developing succession and EE plans and personal growth opportunities
Developing / reviewing position descriptions, communicating job expectations to direct reporting, managing performance, coaching, counseling and disciplining employees to ensure the achievement of performance and productivity standards
Ensuring compliance with all HR policies, practices and administrative procedures
Close interaction and motivation with the Sales Teams and clients
Assisting with New business development, to ensure branch sales targets are met

Developing new business by

Qualifying potential clients in terms of requirements (volumes, distribution areas, current providers, cargo types etc.) with sales team
Gathering market intelligence / information in terms of freight service opportunities, competitor activities and reports, accordingly
Monitoring credit applications submitted by sales team for approval and expediting same

Achieving branch sales results by

Understanding sales expectations, monitoring team performance and correcting where needed
Identifying target markets / sales opportunities and routes
Preparing sales filters, assessing clients against standard profiles, reviewing and setting rates in conjunction with sales team
Obtaining approval for new client proposals
Monitoring, investigating, administering and approving client claims

Maintaining client services and sales volumes by

Handling client enquires, queries and problems and facilitating resolutions
Conducting monthly and weekly sales meetings with sales staff
Identifying and capitalize on service / sale extension opportunities
Advising rate increases and processing procedural changes
Building client relationships at all level
Identifying client sales volume declines and implementing corrective action

Triton Express: Branch Manager