Cedar Wood Recruitment is now recruiting for an ASSISTANT GENERAL MANAGER at the company’s exclusive lodge near the Ngorongoro Crater, Tanzania – The client is an internationally acclaimed tour and lodge operator.

This position includes being able to cover all requirements of the General Managers when they are on leave. Be the direct line manager and support to the hospitality manager and his departments.

PLEASE NOTE REQUIREMENTS

At least 10 years Management experience in a 5-star operation
Previous experience in running a five-star operation with over 40 beds
At least 5 years management experience in exclusive lodges in East Africa
Bachelor’s degree in hospitality or Hotel Management or related field
Strong financial capabilities
F&B knowledge will be given priority.

Key Performance Areas

General Management & Operations

Overall responsibility for the effective Management and running of the Lodge - ensure the Lodge and brand are taken to the next level of service standards.
Overall day to day management of the Lodge, including the Camps and all back of house departments.
Assist General Manager with functionality, efficiency and strength of all operational equipment, vehicles, generators, and buildings.
Daily meeting with Operations Manager, Hospitality Manager, Camp Managers, and the Heads of Department to discuss daily plan, including guest arrivals, departures, maintenance, food, special requests, allergies and dietary requirements, guest delights of the day etc.
Create strategy for guest delight, staff welfare, health and safety and training. Ensure the plan is implemented and managed throughout the year.
Work with Executive Chef to ensure menu and food are aligned to Lodge quality standards, and food budgets are being met and monitored.
Structure and Equipment: Assessing, planning, budgeting and repair of all building and equipment.
Work directly with all head of departments, Camp Managers and Operations and Hospitality Manager to ensure the Lodge service standards are maintained at all times, ensure costs and budgets are managed and not exceeded.
Attend management meetings.

Financial & Business Management

Overall responsibility for budget creation and management
CAPX structuring and planning responsibility.
Business Efficiencies: Assist General Manager with cost control, local procedure, and quality of product.
HC construction: Assist General Manager maintaining and enhancing – understanding and adherence.

Engagements & Human Capital

Assist General Manager with people, culture, work styles, expectations
Assist General Manager with the Union Chair and personnel.
Assist General Manager with staff, guests, Governmental entities, the community, the Industry (Agents and other Lodges).
Assist General Manager working with the Company’s Foundation in Community Development, proactive Wildlife Conservation and the people within the organisation.
Create Annual and monthly training plan for all departments and structure external training and exchanges with other Lodges where possible.
Create and maintain skills development plan.
Overall responsibility of all human resources in the Lodge, ensuring all labor relations, leave and medical funds are managed correctly.
Monitoring and coaching of HODs and junior Managers.
Hosting all Agents, Media and VIP groups.
Manage uniform issues and orders for all general staff and ensure all staff are always wearing correct uniform.
Participate in driving Community development projects.
Assist the General Manager in conducting performance appraisals for lodge staff.
Ensure all staff files are up to date for the lodge.
Keep the region regularly informed regarding Lodge stories.
Manage “Staff Delight” activities, including the Company’s “Life” activities and staff swaps.

Guests & Product Development

Assist General Manager with product development around all guests experiences - Lodge, food, game experience, all guest touch points
Creating an environment where the Company’s “Golden Thread” is continuously met and visible throughout the daily functioning of the Lodge

Requirements: Qualifications, Skills, Knowledge, Experience

At least 10 years Management experience in a 5-star operation
Experience in the service industry especially in dealing with guests and staff.
Previous experience in running a five-star operation with over 40 beds
At least 5 years management experience in East Africa
Bachelor’s degree in hospitality or Hotel Management or related field
Strong financial capabilities
Computer and Financial skills
F&B knowledge will be given priority.

Personal/Professional Attributes

Energetic and proactive with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
Aware, mature, compassionate
Respectable
Good communication skills with staff and guests
Strong leader with good use of initiative
Lateral thinking ability
Must be able to cope under pressure to meet guests needs
Well-developed and strong interpersonal skills with staff and guests
Attention to detail
Diligence and self-motivation to meet deadlines
Willingness/ability to share information and teach and inspire others

Remuneration and Package

Permanent position based at the Lodge
Salary and package to be discussed at interview
Attractive package

NB: Should you not receive a reply to your application then please accept that you have not been successful. Please regularly check email INBOX and SPAM folders for an interview invitation should your application be viewed favourably

ASSISTANT GENERAL MANAGER, TANZANIA: SALARY TBC