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- ...Creates effective recommendations to drive account performance. Flagging behaviours - Investigates customer complaints and/or non-compliance to Customer Experience standards. Recommends corrective actions in accordance with applicable company policies. Issues Incident...
- ...online business- we want to meet you. Responsibilities Taking initiative in identifying and driving the legal, regulatory and compliance matters of the ODO group Drafting, reviewing and assisting with the negotiation of various commercial contracts on behalf of...
- ...every challenge. To lead and manage a team of Customer Service Agents, driving performance across collections, productivity, and compliance, while supporting the personal growth and engagement of each team member. Job Purpose: Key Responsibilities: Under the...
- ...disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments. Compliance & Quality Assurance: Ensure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and...
- ...options, where appropriate and feasible. Resolving disputes or issues with debtors in a fair and equitable manner. Maintaining compliance with all relevant laws and regulations governing debt collection practices. Collaborating with other departments to ensure a...