Menlyn
Permanent
R13000
Clerk: Complaints
Location: Menlyn, South Africa
Salary: R13 000 p.m
Our client in the Insurance industry is looking for a Clerk Complaints to register, administrate and communicate on complaints according to the company's Complaint...
...work should be thorough
Conscious of the abuse of company resources
Ability to work through Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately.
Must...
...The incumbent will be responsible for investigating members, Office of the Pension Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately. Furthermore, Perform quality...
...shine! If you have the attributes above, you are going to love it here!
Requirements:
- You will be required to work in the Complaints Department, dealing with investigation cases
- Complaints Experience in a BPO/UK environment would be advantageous
- Admin or...
...Huntswood's job vacancy, Career and Recruitment Job title : Complaints Adviser - Durban jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Durban Deadline : June 07, 2024 Quick Recommended Links Job Responsibilities:
You will always make sure that the customer...
...months who will be in the Case Management Unit is to perform administration functions to facilitate the early resolution of member complaints filed by the OPFA. The incumbent will be responsible of managing all incoming complaints and queries, assess completeness of...
...clients, attend to queries timeously.
Areas of Responsibilities
Timeous Reponses to Queries.
Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties.
Accurate query...
R 15,000 - 22,000 per month
...Monitoring of Lapse Register & Task created and attempt made to retain
Queries telephonic & e mail including service level complaints
Conservation/Retention of business including RAR’s, Cancellations and Other Advisors
requesting info
C.O.L (Counter offer...
...in line with its SLA obligations and its clients’ objectives.
Troubleshoot, actively and proactively resolve client issues and complaints.
Ensure that clients have full knowledge and access to the selected range of available services.
Ensure that redemption and...
...Ensure Customer service levels are met at all times
Full on Operational management
Utilizations and reports
Customer Complaints
Wages
Tracking Reports
Staff Reporting
Where necessary train and develop staff
Telesales and Direct Sales Calls...
...maintain service standards, ensuring compliance with company policies and industry regulations.
Handle customer inquiries and complaints, providing prompt and effective resolutions.
Manage inventory and parts ordering to ensure availability and minimize downtime....
...drive sales growth and maximize revenue opportunities while maintaining profitability.
o Resolve escalated customer issues or complaints promptly and effectively, ensuring a positive resolution and preserving customer satisfaction and loyalty.
o Implement initiatives...
...about culinary trends, ingredients, and techniques through research and professional development.
Address guest feedback and complaints promptly and professionally.
Maintain cleanliness and organization in the kitchen, including equipment maintenance and sanitation...
...professionally and to the standards set in the food and beverage strategy. You will be expected to make appearances and to deal with guest complaints from time to time and it is expected that this will be done professionally and in line with the strategy. KNOWLEDGE NEEDED TO DO...
...employees.
Customer Service:
Ensuring high levels of customer satisfaction by responding to guest inquiries, comments, and complaints.
Implementing strategies to improve guest experience and exceed customer expectations.
Resolving any guest issues or conflicts...
...# Promoting customer relations:
Maintain good relationships with external and internal customers and handle any customer complaints.
Ensuring the Debtors Aging is kept current and escalating. Promote interdepartmental cooperation and synergies.
Participate...
...Review Mystery shopper reports
Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
Reinforce a culture of service minded staff to ensure Customer satisfaction
PEOPLE MANAGEMENT
Facilitate the training and...
...members to achieve targets
Client management: Develop and maintain relationships with key clients, manage client feedback and complaints
Quality assurance: Ensure the overall quality of work in the office and meet deadlines
Budget management: Take...
...functional process through ensuring compliance to tactical policies, procedures and standards.
Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
Develop work routines in line with operational plans / schedules in...
...Management:
Respond promptly to client inquiries, requests for proposals (RFPs), and bid opportunities.
Address client concerns or complaints in a timely and professional manner, striving to achieve customer satisfaction and maintain positive relationships.
Follow up...
...achievement of all scorecard targets and behaviours to continuously improve the customer service experience
Resolve escalated customer complaints / issues promptly and effectively with relevant feedback captured and appropriately communicated.
Identify, establish and...
...and engineers to fix quality problems
Using data to see how well we're doing and where we can improve
Dealing with customer complaints and making sure they don't happen again
Keeping all the paperwork needed to prove we're doing a good job
Making sure our...
...orders are packed in a timely manner
Ensure paperwork is completed correctly
Follow up immediately on customer queries and complaints, resolve through excellent customer service
Consistently meet the stores sales goals
Assess customer needs and provide assistance...
...during service and events
Ensure that cards of all passengers are checked and valid
Ensure effective gate control
Register complaints and record incidents in the security occurrence book and report item to the station co-ordinator
Recording of passenger...
...Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
Manage relationships with key suppliers (i.e. Plastic).
7. Business Growth
~ Identify opportunities, create, and drive...
...strategic support to the sales team in acquiring and retaining profitable business.
Ensure the prompt resolution of customer queries/complaints, maintaining open lines of communication during the process.
Implement work routines that align with operational plans,...
...operational standard and company procedures
Daily system updates (Such as diary & daily mail)
Detail Prompt feedback and handling of complaints (internal & external)
Ensure resolution of queries and complaints speedily
To submit and provide insurer feedback & reports...
...assist guests and provide general information.
- Extends courtesy and helpful gaming information to guests.
Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively. Takes ownership of guest concerns....
...queries and close loop with customer.
Credit Balance investigation.
Updating Notes on Excalibur.
Handle account queries or complaints and provide appropriate solution and alternatives.
Assisting and dealing with queries via IIE Assist (Freshdesk) and walk-ins...
...is managed on a daily basis.
Ensure that the housekeeping standards are of a high standard.
Address and respond to customer complaints immediately – Follow up within 24 hours.
Assist in operations as and when required.
Handle any invoice queries that arise...