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- ...Requirements Matric Certified Call Centre Manager or equivalent qualification, a distinct advantage 2-4 years experience in a BPO Call Centre Management position Knowledge of and experience in managing to strict client SLAs Ability to motivate and manage...
- At TTEC , were all about the Human Experience. Elevated. As a Trainer in Cape Town, South Africa youll be a part of planning, facilitating and managing the new hire training process for associates in training at TTEC, to include both client and TTEC required training...
- ...your contributions, we want to hear from you! Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance. Key Responsibilities: Recruitment and...
- ...manner using the relevant campaign guidelines, scripts and systems. Requirements Minimum 1 year of Sales/Upselling experience in a BPO environment Experience in the Insurance industry is highly advantageous Must have Grade 12 (Passed Matric) Must reside within...
- ...Responsibilities: Plan, facilitate, and deliver ongoing process training in an international BPO environment. Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service. Serve as the subject matter...
- ...or related qualification will be advantageous. Minimum 2–3 years' recruitment experience. Previous experience recruiting for a BPO, call centre, sales or customer service environment is strongly preferred. Experience in high-volume recruitment will be advantageous...
- ...Regional Head of BPO Operations Provide strategic leadership to multifaceted BPO operation. ~5 -7 years senior contact Centre management experience in BPO sector ~ Strategic and tactical focus ~ Strong analytical skills ~ In-depth client interface ~ Salary...
- TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our professionals. Role/Purpose: Manages a safe, attractive and functional physical environment for all employees....
- ...WE'RE HIRING | BPO ACCOUNT MANAGER | CLIENT SERVICES & OPERATIONS HEYA Solutions South Africa is looking for an experienced BPO Account Manager to join our growing team. This is not a traditional sales or business development account management role. We are...
- At TTEC, were all about the Human Experience. Elevated. As a Service Delivery Team Lead in Cape Town, South Africa youll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...
- ...We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable...
- ...Location: Cape Town Reports to: Head of Operations About the Role Were looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)with...
- ...Requirements Previous experience in a Team Leader, Supervisor, Account Management, Operations Support, Workforce Coordination or similar BPO or Call Centre environment. Previous experience supporting US-based clients or remote international teams will be advantageous....
- ...Project Coordinator The Project Coordinator supports the planning, execution, and delivery of BPO projects and client campaigns. This role ensures timelines, resources, reporting, and communication streams are effectively coordinated across internal teams and clients...
- ...and system to the team Work Experience Requirements Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account Education Requirements Undergraduate - With minimum of 2 years of College...
- ...Education and Preferred Experience: Possess a minimum of 2-3 years of remarkable experience in BPO operations, showcasing exceptional expertise in call center management. Possess financial sector experience. Demonstrate an in-depth understanding of BPO/contact...
- ...Our client in the BPO sector is urgently looking for Workforce Manager: Requirements ~ Candidate must possess at least a Bachelors/College Degree ~4 years minimum experience in Workforce Management ~ Dialer experience for outbound campaigns a must ~ Excellent...
- ...Operations leadership to establish and strengthen a positive partnership Qualifications ~ Previous experience in an international BPO environment, with the ability to coordinate multiple projects data simultaneously ~ Direct experience as a workforce management RTA...
- ...URGENT: Language Consultant in Cape Town A BPO Call Centre is currently seeking bright and vibrant candidates that can speak Dutch as native language -Must speak English -Must have Matric -Must have a clear ITC and no criminal record -Must have a work permit...
- ...understanding of MS Office, with a focus on Excel. Demonstrated ability to thrive in a team-oriented environment. Minimum of 1 year of prior experience in BPO, Quality Assurance, or Audit. Prior experience in customer care within the fintech industry is a plus....
- ...stream PMP, PgMP certification (preferred) Work Experience Requirements ~10+ years of experience, most of which should be in BPO environment ~3+ years of the BPO experience should be in Transitions ~ Program Management experience of a small to medium size...
- ...MI Specialist Provide Data Analytics support in dynamic BPO operation. 4 - 6 years data analytics experience in the BPO /Contact Centre sector Direct experience in implementing enterprise data management processes, procedures, and decision support. Understanding...
- ...Hire Resolve, a leading BPO firm, is currently seeking a highly motivated HR Officer to join our team. As an HR Officer, you will play a vital role in managing the human resources functions of our organization, ensuring that our HR policies and procedures are in line with...
- ...large-scale reconciliations. Power Query experience would be advantageous. Experience with billing or finance systems such as BPO, Sage, Porta, Splynx, Call Cabinet, ATOM, SimControl, Laserfiche, Cloud on Demand, FileZilla, or Albatross would be advantageous....
- Were looking for a Senior Infrastructure Engineer to take ownership of a multi-site BPO infrastructure environment, ensuring stability, security, resilience and high performance. Key Responsibilities Manage servers, virtualisation, storage and Active Directory...
- ...reporting and documentation. Strong interpersonal and communication skills. Ability to multitask and perform under pressure. Proficient in Microsoft Office Suite (Excel, Word, Outlook) and inventory/procurement systems (experience with BPO an added advantage....
- ...Strong administrative and coordination ability with excellent attention to detail. Experience within collections, contact centre or BPO operations will be highly advantageous. If you enjoy helping clients succeed, coordinating smooth onboarding experiences and...
- ...SALES TRAINER CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing...
- ...CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Sales division. As a Campaign Manager, you will be responsible...
- ...contemporary learning techniques Experience delivering virtual, classroom, and practical learning in a multi-client contact centre, BPO, or comparable operational environment Understanding of the full learning cycle, including needs analysis, delivery, assessment,...