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- ...Requirements Matric Certified Call Centre Manager or equivalent qualification, a distinct advantage 2-4 years experience in a BPO Call Centre Management position Knowledge of and experience in managing to strict client SLAs Ability to motivate and manage...
- At TTEC , were all about the Human Experience. Elevated. As a Trainer in Cape Town, South Africa youll be a part of planning, facilitating and managing the new hire training process for associates in training at TTEC, to include both client and TTEC required training...
- ...your contributions, we want to hear from you! Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance. Key Responsibilities: Recruitment and...
- ...Location: Cape Town Reports to: Head of Operations About the Role Were looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)with...
- ...Regional Head of BPO Operations Provide strategic leadership to multifaceted BPO operation. ~5 -7 years senior contact Centre management experience in BPO sector ~ Strategic and tactical focus ~ Strong analytical skills ~ In-depth client interface ~ Salary...
- TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our professionals. Role/Purpose: Manages a safe, attractive and functional physical environment for all employees....
- ...Responsibilities: Plan, facilitate, and deliver ongoing process training in an international BPO environment. Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service. Serve as the subject matter...
- At TTEC, were all about the Human Experience. Elevated. As a Service Delivery Team Lead in Cape Town, South Africa youll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...
- ...We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable...
- ...Minimum Requirements ~1–2+ years’ experience in a BPO/contact centre environment ~ At least 1 year in a Team Leader or Management role ~ Proven debt collections experience (essential) ~ Exposure to UK and/or US campaigns (preferred) ~ Experience in legal collections...
R 2,000 per month
Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual...Remote job- Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and sustainability, they deliver cutting...Remote job
- ...CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We are seeking motivated and driven Recruiters who will be responsible for driving the recruitment process for our BPO business...
- ...market products or services. This role involves generating leads, closing sales, and ensuring customer satisfaction within a fast-paced BPO environment. During a Typical Day, youll: Make outbound calls to new and pre-qualified existing customers to introduce and...
- ...We are seeking a detail-oriented and analytical Data Analyst to join our team in a BPO environment. The ideal candidate will be responsible for collecting, analysing, and interpreting operational and performance data to identify trends, optimize processes, and support...
- ...We are seeking a detail-oriented, deadline-driven Project Manager with hands-on experience in the BPO industry managing cross functional projects. The ideal candidate will play a key role in coordinating and implementing new campaign setups, leading UAT processes, and...
- ...SALES TRAINER CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing...
- ...seeking a highly competent and proactive Senior Recruitment Specialist to manage end-to-end recruitment delivery within a fast-paced BPO environment. This role will partner closely with hiring managers and stakeholders to align recruitment strategies with business objectives...
- ...URGENT: Call Centre Agents Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their US campaign. Must reside in Cape Town Will be based in Town Must have a clear criminal record and clear ITC (No Debt) Must...
- ...and system to the team Work Experience Requirements Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account Education Requirements Undergraduate - With minimum of 2 years of College...
- ...knowledge of accounting packages, Pastel/Sage will be a preferred option Preferred -Basic knowledge of deal management packages, e.g . BPO/CO3 . Training will be provided Experience in working with ERP systems with experience in Inventory & Accounting systems...
- ...employees. Ability to read and interpret financial information. Strong commercial background and experience. Education: Matric, Tertiary education preferred 10-15 years experience in a similar role in operations in a GBS or BPO Flexible working hours...
- ...Project Coordinator The Project Coordinator supports the planning, execution, and delivery of BPO projects and client campaigns. This role ensures timelines, resources, reporting, and communication streams are effectively coordinated across internal teams and clients...
- A South African company that provides specialized operational support, technology platforms, and business process outsourcing (BPO) to insurers, brokers, automotive manufacturers, and fleet managers, is seeking a Cloud Infrastructure Engineer who will ensure the seamless...
- ...Hire Resolve, a leading BPO firm, is currently seeking a highly motivated HR Officer to join our team. As an HR Officer, you will play a vital role in managing the human resources functions of our organization, ensuring that our HR policies and procedures are in line with...
- ...Education and Preferred Experience: Possess a minimum of 2-3 years of remarkable experience in BPO operations, showcasing exceptional expertise in call center management. Possess financial sector experience. Demonstrate an in-depth understanding of BPO/contact...
- ...URGENT: Language Consultant in Cape Town A BPO Call Centre is currently seeking bright and vibrant candidates that can speak German fluently -Must speak English -Must have Matric -Must have a clear ITC and no criminal record -Must have a work permit valid...
- ...Recruitment Consultants Callforce is an Award Winning BPO service provider delivering innovative and customized contact Centre solutions from SA to the Global Market. Join us as a Recruitment Consultant and contribute to creating opportunities to people in the Western...
- ...stream PMP, PgMP certification (preferred) Work Experience Requirements ~10+ years of experience, most of which should be in BPO environment ~3+ years of the BPO experience should be in Transitions ~ Program Management experience of a small to medium size...
- ...Training content and delivery Keep up to date with changes by attempting monthly Knowledge Assessment Qualifications & Experience Minimum 2 Years experience as a L&D Sales trainer Experience within BPO Sector Experience in both inbound and outbound sales...