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- ...The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses... ...and procedures. This individual will assist in developing, creating and implementing call...
- ...and sent to Team Leaders and Operations to ensure traction Internal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns) Client Feedback &...
- ...To oversee the daily operations of the call centre team, ensuring high levels of customer service, operational efficiency, and team performance. The Call Centre Supervisor is responsible for managing agents, monitoring performance, and driving continuous improvement....
- ...What You’ll Do Answer incoming calls and respond to customer queries in a professional manner Make outbound calls to follow up... ...What We’re Looking For Experience : Minimum 6–12 months call centre experience (sales, customer service, or collections) preferred...
- ...Job description: Answering distress calls from drivers experiencing breakdowns Gathering essential detail: location,m vehicle... ...Using GPS and mapping tools to locate the neatest available assistance Liaising with third-party recovery providers when needed....
- ...URGENT: Call Centre Agents Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their US campaign. Must reside in Cape Town Will be based in Town Must have a clear criminal record and clear ITC (No Debt) Must...
- Call Centre Agents / Customer Care Agents Needed UrgentlyNo Experience requiredWhatsApp.key roles will include the followingTake customer... ...involving dissatisfied customers, offering patient assistance and support- Call clients and customers to inform them about...
- ...About the Role You'll be working as part of a dynamic incident response team, handling: Home emergency calls requiring instant remedy and coordination Property damage claims that may escalate to full insurance claims Customer support throughout the initial...
- Minimum Requirements: Should have a minimum of 2 years’ experience as a Dealership PreOwned Vehicle Sales Executive within the Automotive Industry A Valid Driver’s Licence is required Grade 12 Qualification essential Must have a stable track record Should...
- ...We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc. Grade 12 (minimum) Call centre...
- We Are Hiring | 12-Month Learnership Opportunity ?Call Centre Agent Debt CollectionSA Business School is proud to offer an exciting 12-month accredited learnership programme designed specifically for young South Africans living with disabilities who are ready to launch...
- We are looking for a proactive Call Centre Team Leader to manage, motivate, and support a team of customer service representatives in delivering... ...of customer escalations. Requirements Pharmacist’s Assistant Post-Basic Certificate (required) Strong leadership and...
- ...iconic international brand to lead, mentor and coach a team of Call Centre Agents to create and deliver amazing customer experiences.... ...processes used and propose solutions Manage quality assurance Assist with recruitment, HR admin, personal development and other...
- ...Key Responsibilities: Monitor Customer Interactions: Evaluate calls, chats, and emails to ensure customer service agents follow... ...Present findings to management as required. Training Support: Assist in training sessions, workshops, and calibration meetings to ensure...
- ...Are you energetic, reliable, and ready for a fast-paced environment? Our company is looking for a proactive Call Centre Co-ordinator to join our team. You will be responsible for coordinating breakdown responses, dispatching technicians efficiently across Gauteng, Limpopo...
- ...Job Title: Inbound Call Centre Agent Location: Cape Town, Western Cape, South Africa Employment Type: Full-time Job Summary... ...Cape Town. The successful candidate will handle incoming calls, assist customers with queries, resolve issues efficiently, and deliver...
- Minimum Requirements Matric / Grade 12 (compulsory) Strong working knowledge of Excalibur 4 (highly advantageous) Proficiency in English (additional languages advantageous) Clear criminal and credit record Willingness to work shifts, weekends, and public holidays...
- ...expectations. Job Responsibilities Client Engagement: Address any concerns relating to the queue flow or digital devices. Assist client to download online applications and resolve any log in issues. Assist the client to buy value-added services (e.g. pre-paid...
- ...Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service... ...projects Develop rewards and recognition incentives/programs. Assist in forecasting resource requirements and ensure that...
- Automotive Call Centre AgentSalary Market Related Bramley, GPA well-established company within the Automotive Industry, based in Bramley, is seeking a motivated and customer-focused Call Centre Agent to join their team. This role is ideal for an individual with strong communication...
- Vacancy: CUSTOMER SERVICE / CALL CENTREArea: Nelspruit, MpumalangaRequirements:Assist customers telephonicallyAssist and resolve client queriesFollow up on complaints Capturing vouchersMonth end stats for managerPurchase orders Follow up on invoicesAssist clients with service...
- ...Our client is searching for a Call Centre Operator (Logistics) to join their team in Akasia. Job Description The Call Centre operates 24/7/365 Responsibilities: Breakdowns Drivers will lock calls for any breakdowns or mechanical problems on the truck or...
- ...System and OHS Management System requirements. Primary Duties Processing of faults and incidents on the CAFMS Ensure all calls, however received, are logged onto the computer aided facilities management system Escalation of high priority calls to...
- ...We're Hiring: Call Centre Manager Are you an experienced call centre or service desk leader who thrives in a fast‑paced, customer‑centric environment? We are looking for a dynamic Call Centre Manager to oversee our multi‑location support operations and lead a...
- ...Our client in the Logistics Industry, based in Bellville Cape Town; is currently looking to employ an experienced Call Centre Marketers and Liaison Personnel to their team. An awesome career opportunity awaits. Requirements: ~24 years experience in a call centre...
- ...We are hiring Call Centre Support Agents This position is responsible for providing a telephonic support function to customers, Fitment... ...as per the Departmental policies and procedures. Assist with all quick report requests. Ensure all equipment used during...
- ...or by visiting the various dealers countrywide Sales & service centres are available country wide in the major provinces - please refer... ...written with customers and retailers Solving customer education calls by providing technical product knowledge by performing 'First-...
- Location: Pretoria East Salary: R7 000 + Incentives Our client in the Digital Printing industry is looking for an Outbound Call Centre Agent. Key responsibilities To uphold the brand and the perception of the brand in the market by ensuring a consistent high...
- ...the Johannesburg Stock Exchange (JSE) since 1964.What will you do? Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo). What will make you successful in this role? The successful candidate will be required...
- ...Development Zalisa Foresight Practices Triopticon Yellow Zebra Optical Spectacular ShopfittersJob Advert Summary The Call Centre Consultant I will handle inbound and/or outbound customer interactions, providing accurate information, resolving queries, and...