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- SUMMARY: - POSITION INFO: Core Job Responsibilities Gather and Document Requirements: Interview stakeholders to understand current telephony processes, identify pain points, and define needs for new or improved systems (e.g., PBX, IVR, ACD, CRM integration...
PM Connection
Cape Town, Western Cape19 days ago R 10,000 per month
...SUMMARY: Job Description: We are seeking an experienced Call Centre Consultant to join our team. The ideal candidate will handle incoming and outgoing calls, assist customers professionally, and maintain accurate records. POSITION INFO: Key Responsibilities...West Coast Personnel
Table View, Western Cape15 days ago- ...SUMMARY: A career opportunity exists at REINHARDT TRANSPORT GROUP Technical Services, Nigel for the position of: TECHNICAL CALL CENTRE OPERATOR POSITION INFO: Job Summary: (not limited to) Answering or making calls related to vehicle on road breakdowns...
Reinhardt Transport Group
Nigel, Gauteng2 days ago - ...provider is seeking an experienced and driven Commercial Emergency Call Centre Team Leader to manage and support a high-performing, 24/7... ...with a solid background in trucking, fleet, roadside assistance, or commercial call centre environments , who thrives under...
Sydsen
Sandton, Gauteng8 days ago - ...experienced, client orientated and target driven customer service / call centre staff with a great track record to join their team. Position... ..., and operations teams to resolve service issues. • Assist in scheduling pickups and deliveries. • Problem Solving •...
Isilumko Staffing (JHB)
Kempton Park, Gauteng6 days ago - ...SUMMARY: - POSITION INFO: ENVIRONMENT: A leading retailer is in search of a Call Centre Supervisor to organize and direct the day-to-day activities related to the operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre...
Datafin IT Recruitment
Johannesburg, Gauteng25 days ago - ...The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses... ...and procedures. This individual will assist in developing, creating and implementing call...
- ...and sent to Team Leaders and Operations to ensure traction Internal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns) Client Feedback &...
- PURPPOSE OF JOB: To generate qualified leads and schedule discovery meetings for the sales team through outbound prospecting efforts across multiple industries including security, logistics, HR, and fleet manufacturing. The BDR role is essential to pipeline development...
- ...We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc. Grade 12 (minimum) Call centre...
- ...Answering distress calls from drivers experiencing vehicle breakdowns. Gathering essential details: location, vehicle type, symptoms... ...Using GPS and mapping tools to locate the nearest available assistance. Liaising with third-party recovery providers when needed....
- ...What You’ll Do Answer incoming calls and respond to customer queries in a professional manner Make outbound calls to follow up... ...What We’re Looking For Experience : Minimum 6–12 months call centre experience (sales, customer service, or collections) preferred...
- ...Hire Resolve's client is seeking a Call Centre Operator to join their team in Pretoria. The Call Centre Operator will be responsible for coordinating truck and trailer breakdowns, managing diesel authorizations, capturing load and journey data, monitoring route compliance...
- ...URGENT: Call Centre Agents Our client in the BPO (international) Call Centre are looking for strong customer service candidates for their US campaign. Must reside in Cape Town Will be based in Town Must have a clear criminal record and clear ITC (No Debt) Must...
- ...Key Responsibilities: Monitor Customer Interactions: Evaluate calls, chats, and emails to ensure customer service agents follow... ...Present findings to management as required. Training Support: Assist in training sessions, workshops, and calibration meetings to ensure...
- ...About the Role You'll be working as part of a dynamic incident response team, handling: Home emergency calls requiring instant remedy and coordination Property damage claims that may escalate to full insurance claims Customer support throughout the initial...
- ...Call Centre Agents (6-Month Contract with Possible Extension) ? Location: Johannesburg My client is looking for Call Centre Agents... ...using advanced call-routing systems. Problem Solving: Assist students with queries (registrations, graduations, refunds) and...
- Job title: Call Centre Agent, 4 months contract (Midrand) Job Description: Oversee all claims on the system as front line Assist SOP team with any task required Reporting to SOP Team Leaders Escalate any issues internally Ensure company SLA is not breached...
- ...Key Responsibilities: Handle calls and customer interactions with professionalism and empathy. Manage and update CRM systems accurately... ...(both written and spoken). Previous experience in a call centre or administrative environment. Strong multitasking and...
- BB Hatfield Call Centre Job OpportunityBB Hatfield, part of the BB Motor Group in South Africa, is recruiting for our dynamic Call Centre... ...application processing, collect supporting documentation, and assist in finalising the deal.We also conduct 48-hour follow-ups on...
- ...iconic international brand to lead, mentor and coach a team of Call Centre Agents to create and deliver amazing customer experiences.... ...processes used and propose solutions Manage quality assurance Assist with recruitment, HR admin, personal development and other...
- Our client in the Digital Printing industry is looking for an Outbound Call Centre Agent. Key responsibilities • To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience when contacting businesses...
- Call Centre Team Leader (Media and Printing) Location: Pretoria Our client in the Media and Printing industry has an opening for a team leader in their call centre department. They offer an exciting opportunity to be part of a company that has cutting edge technology...
- Local citizens Certificate in Call Centre Excellent communication skills Strong computer literacy Own transportation
- ...Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service... ...projects Develop rewards and recognition incentives/programs. Assist in forecasting resource requirements and ensure that...
- Job Description: As a Call Centre Agent you will be responsible for delivering exceptional sales service resulting in the generation of business from new and existing clients, therefore contributing to the company's profitability and growth. Minimum Qualifications...
- ...¢ÃÂÃÂs leading automotive group, employing over 16 700 people globally. Job Description: Discover your potential as a Call Centre Sales Representative at Auto Pedigree based in Spartan, Kempton Park. A dynamic leader in the car retail sales industry is looking...
- ...SUMMARY To receive inbound telephone calls in relation to customer services and... ...Minimum Qualifications Matric EMS Call centre experience being advantageous Basic... ...responding to 24/7 routine telephone calls to assist in resolving diverse enquiries and...
- ...Data Analyst - Call Centre Debt Collection (JB5797) Roodepoort Johannesburg (On-site) R12 R15000 CTC per month Permanent A dynamic... ...specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed...
- Handle onsite support: SIM swaps activations billing enquiries VAS APN setup barring upgrades bulk requests (e.g. 8-56hr SLAs). Achieve FCR FTF tNPS; upsell/cross-sell; drive digital/portal adoption. Log activities in Clients systems (Genesys IRS-P SRM); complete...
