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Search Results: 5 vacancies
- ...Reporting to: High Balance Collections Team Manager Job Purpose: As a High Balance Collections Agent, you will be responsible for the collection of debt in more complex cases. Your ability to think on your feet, build relationships and negotiating effectively will...
- ...Ticketing on a monthly basis. Assists in conducting C/B orientations to all New Hires, C/B Benefits Awareness for Program 1 for Non Agents. Function: HR Systems Prepares regular and ad hoc reports (headcount, attrition, compensation, etc) based on accurate...
- ...differentiates us. Are you ready to take the next step in your career? The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences. Training ~Delivers induction...
- ...Produces daily and weekly Absenteeism Reports ~Adjusts real-time schedule to accommodate extra-time as governed by scheduling process Requirements ~Matric or equivalent ~2 years Agent experience ~Understanding of ACD reporting ~MS Excel – intermediate...
- ...the wall. We back each other, celebrate success, and learn from every challenge. To lead and manage a team of Customer Service Agents, driving performance across collections, productivity, and compliance, while supporting the personal growth and engagement of each...
