Query Clerk

Query Clerk Job Description Template

Our company is looking for a Query Clerk to join our team.

Responsibilities:

  • Customer queries relating to benefits and general enquiries & corresponding with members via e-mail or telephonically;
  • Acknowledging emails received and advising of progress and timeframes;
  • Sorting and distributing of incoming emails;
  • Completing and submitting necessary statistical reports;
  • Tracing member’s records on system and phoning them, where necessary;
  • Any ADHOC duties or projects assigned by management;
  • Ensuring all emails are attended to within required timeframes;
  • Follow ups done on a daily basis;
  • Maintenance of the pensions mailbox;
  • Handling of tax queries and issuing certificates;
  • Contacting pensioner / beneficiary for contact details;
  • Assisting with bank and beneficiary confirmations;
  • Compiling statistics;
  • Copies of documents sent for scanning – discretion to be used;
  • Updating of pensioner / beneficiary contact details.

Requirements:

  • Minimum of 1-year related experience;
  • Excellent MS Office proficiency;
  • Matric.