Call Centre Agent Job Description Template
Our company is looking for a Call Centre Agent to join our team.
Responsibilities:
- doing follow ups to ensure client satisfaction;
- contact clients to arrange delivery of parcels;
- answering incoming calls;
- capturing data according to required standard;
- providing excellent and efficient service;
- handling irate clients in a professional matter;
- managing different accounts.
Requirements:
- Matric/NQF Level 4;
- Great telephone manner;
- Well spoken;
- Strong desire to succeed;
- Reside in Durban region;
- Target driven;
- Passion for sales;
- Positive attitude;
- A GREAT attitude;
- Must reside in Durban;
- Leadership Ability;
- SA ID;
- Fluent in English;
- Punctual.