Pharmacist & Client Engagement Manager, CCMDD

Pharmacist & Client Engagement Manager, CCMDD Job Description Template

Our company is looking for a Pharmacist & Client Engagement Manager, CCMDD to join our team.


  • Facilitate an integrated and coordinated approach by DSV to the NDOH/Patient/Province/Partners;
  • NDOH/Patient/Province/Partners briefing and understanding of DSV processes, SOP’s and operations;
  • Creation of presentation material required for various meetings (District/Provincial etc);
  • Assume responsibility for all QA aspects;
  • Assist with stock take;
  • Drive reporting and trend analysis based on agreed reporting and KPI requirements;
  • Identify, develop and assist with new process/requirement implementation and integration with NDOH and other stakeholders;
  • Manage relevant departments and train staff;
  • Identify problems and opportunities;
  • Facilitate DSV and NDOH/Patient/Province/Partners interdepartmental communication and relationships;
  • Ensure QA Signatory list is kept updated;
  • Ensure mutually agreed upon configured solutions are offered and delivered to NDOH/Patient/Province/Partners as aligned with;
  • Develop and manage plans to meet the business needs of NDOH/Patient/Province/Partners and DSV Healthcare;
  • Ensure key register is drawn up;
  • Proactively identify and manage potential problems/escalations within NDOH/Patient/Province/Partners base with appropriate resolution plans.


  • Knowledge of MCC and SAPC guidelines;
  • Auditing experience;
  • Tertiary Qualification: BPharm essential;
  • Knowledge of Dispensing Systems;
  • Intermediate MS Office;
  • Minimum of 5 years experience as a Pharmacist;
  • Experience in Quality Management Systems.