CRM Engineer Job Description

CRM Engineer Job Description Template

Our company is looking for a CRM Engineer to join our team.

Integrating designs, flows and processes;
Understand client short and long-term goals and recommending a solution. Comfortable troubleshooting critical production issues;
Produce clean, well-documented, efficient, and standards-compliant components with an eye towards performance optimization;
Develop, test, analyse, and maintain new CRM components in support of the achievement of business requirements using ZOHO enterprise CRM platform;
Successfully manage approved ZOHO CRM development projects from start to finish;
Foster a culture of continuous improvement by learning, applying and educating team on software best practices;
Build extensions/widgets for the CRM platform using HTML, CSS & JavaScript;
Create new and enhance existing components on the ZOHO platform using tools like Java & C#;
Continuously research, design, document, and modify software specifications throughout the CRM production life cycle;
Write secure code and exercise good judgment in handling sensitive data;
Industrialize CRM solutions with DEVOPS;
Administer the ZOHO CRM platform on a daily basis;
Write technical software requirements as needed;
Evaluate other CRM developer code quality and provide input for performance evaluations;
Embrace emerging CRM standards while promoting best practices. Improve quality through application of TDD practices.

Solid experience with one or more supported programming languages on the ZOHO CRM platform;
Solid understanding of the software development lifecycle, including continuous integration & delivery using DevOps tools;
Experience using cloud technologies like Amazon Web Services (AWS) beneficial;
Experience in test-driven development to build highly scalable enterprise applications;
Experience in working in Agile teams;
2 years’ experience in maintaining, customizing and development for the ZOHO CRM platform;
Experience integrating with external data sources via APIs;
Solid experience with HTML, CSS, JavaScript & JQuery.