Client Service Director — ADVERTISING — Durban Job Description Template
Our company is looking for a Client Service Director — ADVERTISING — Durban to join our team.
Responsibilities:
- You will also actively cooperate with production teams’ leaderships to make sure there is efficient environment of mutual cooperation established;
- Establish operational processes and process improvements;
- Implementation of new processes and systems to support increase of client satisfaction with our services;
- Process and production optimization, drives long-term efficiencies;
- Proactively identify opportunities to adjust processes for efficiencies, engage the appropriate stakeholders prior to making any changes;
- Supporting new business initiatives, business development and new project scoping including initial staffing required to start up new clients;
- Design, lead and manage the client service level – full responsibility for the AM and PM layer;
- Participate on-going communication and workflow between the clients, agencies and production teams and onshore project managers;
- Develop resource plans to ensure appropriate resources are in place (communicate to key stakeholders when issues arise or project needs change);
- Ensure all client service layer members are informed of operational objectives and are adequately trained;
- Proactive management of end to end delivery of local hub that will lead to long term client satisfaction;
- Own client service level architecture and process flows through this layer;
- Follow operational and performance goals to ensure that we are running effectively and efficiently;
- Optimize and enforce the use of standard processes and agreed upon best practices for digital execution, workflow, and communication.
Requirements:
- Ability to present complex production systems simply and clearly to senior level executives;
- Very good English – both written and spoken;
- 10+ years of relevant digital and marketing experience;
- Strong skills in project management and production in a global environment;
- Skilled communicator able to track and report status on all aspects of production across multiple projects daily;
- Willingness to travel as required depending on client engagement or MSC engagement;
- Business development and client relationship skills;
- Understanding and experience in outsourced production;
- Technical understanding of production advantageous;
- Ability to scope projects and resources effectively to deliver quality and consistency at low cost;
- Experience with managing large scale global accounts in an agency environment;
- Wide knowledge and experience of content management systems and web technologies is very beneficial;
- Thorough understanding of project management methodologies, process mapping and digital production.