Client Service Director — ADVERTISING — Durban

Client Service Director — ADVERTISING — Durban Job Description Template

Our company is looking for a Client Service Director — ADVERTISING — Durban to join our team.


  • You will also actively cooperate with production teams’ leaderships to make sure there is efficient environment of mutual cooperation established;
  • Establish operational processes and process improvements;
  • Implementation of new processes and systems to support increase of client satisfaction with our services;
  • Process and production optimization, drives long-term efficiencies;
  • Proactively identify opportunities to adjust processes for efficiencies, engage the appropriate stakeholders prior to making any changes;
  • Supporting new business initiatives, business development and new project scoping including initial staffing required to start up new clients;
  • Design, lead and manage the client service level – full responsibility for the AM and PM layer;
  • Participate on-going communication and workflow between the clients, agencies and production teams and onshore project managers;
  • Develop resource plans to ensure appropriate resources are in place (communicate to key stakeholders when issues arise or project needs change);
  • Ensure all client service layer members are informed of operational objectives and are adequately trained;
  • Proactive management of end to end delivery of local hub that will lead to long term client satisfaction;
  • Own client service level architecture and process flows through this layer;
  • Follow operational and performance goals to ensure that we are running effectively and efficiently;
  • Optimize and enforce the use of standard processes and agreed upon best practices for digital execution, workflow, and communication.


  • Ability to present complex production systems simply and clearly to senior level executives;
  • Very good English – both written and spoken;
  • 10+ years of relevant digital and marketing experience;
  • Strong skills in project management and production in a global environment;
  • Skilled communicator able to track and report status on all aspects of production across multiple projects daily;
  • Willingness to travel as required depending on client engagement or MSC engagement;
  • Business development and client relationship skills;
  • Understanding and experience in outsourced production;
  • Technical understanding of production advantageous;
  • Ability to scope projects and resources effectively to deliver quality and consistency at low cost;
  • Experience with managing large scale global accounts in an agency environment;
  • Wide knowledge and experience of content management systems and web technologies is very beneficial;
  • Thorough understanding of project management methodologies, process mapping and digital production.