Assistant General Manager Job Description Template
Our company is looking for a Assistant General Manager to join our team.
Responsibilities:
- Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards;
- Provides training to staff and HOD’s;
- Ensures the objectives and goals of Brand and property owners work together to achieve brand positioning and success;
- Receives and resolved or assists the General manager in resolving guest complaints and service recovery process;
- Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results;
- Corporate client handling and take part in new client acquisition along with the sales team whenever required;
- Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM;
- Cover shifts is all departments as scheduled by the General Manager;
- All Other duties as assigned by the General Manager or Management;
- Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures;
- Adheres to all company procedures and regulations as well as standard operating procedures;
- Monitor the Guest feedback on Trip advisor, OTA’s etc. and Centricity System;
- Selects or assist in the selection of hotel staff and completes all new hire paper works;
- Respond to audits to ensure continual improvement is achieved;
- Assigns duties to HOD’s and observers’ performance to ensure adherence to hotel policies and established operating procedures.
Requirements:
- Purchasing and inventory skills is an asset;
- Good communication skills;
- Good customer service skills;
- Attention to detail is of the utmost importance;
- Has a keen eye and interest for Food & Beverage, Rooms Division and Hotel Operations;
- Able to work shifts;
- Food & Beverage experience and wine knowledge is an asset;
- Ability to work with multi-cultural Team;
- Previous experience working in Hotel Operations is required min 4 star grading at least 3 years;
- Able to maintain Staff discipline and HR requirements as required;
- Able to conduct rosters to operational requirements;
- Sound financial acumen;
- Professional attitude;
- Micros POS Skills;
- A college diploma in tourism or business management is an asset.