IT Technician

IT Technician Job Description Template

Our company is looking for a IT Technician to join our team.


  • Meet and exceed Service Level expectations while working with various business units’ processes, tools, technologies and procedures;
  • Provide direct technical and product support to staff;
  • Ensure compliance with IT and business Policies and procedures;
  • Provide leadership in the deployment, configuration and continual support for computer equipment;
  • Successfully engage in multiple initiatives/projects simultaneously with accuracy.


  • Willingness to be on call;
  • Creative problem solving ability;
  • Excellent communication skill, both in front of the client and via telephone;
  • Expert communications skills; able to clearly and concisely express information (or data) to non technical associates, peers and management;
  • Proven ability to troubleshoot under pressure;
  • Self-Management & Strong Documentation Skills;
  • Experience within the IT Outsourced Environment would be advantageous;
  • Sound Client Facing, Written & Verbal Communication;
  • A Team player with a «Can Do» attitude.