Executive Lounge Host

Executive Lounge Host Job Description Template

Our company is looking for a Executive Lounge Host to join our team.

Responsibilities:

  • Stay current with all hotel services as well as VIP requests and special events;
  • Ensure that all Guest supplies and amenities are offered and replenished to the required standards;
  • Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity;
  • Project a professional manner with an emphasis on hospitality and Guest service;
  • Process accurately check-ins and check-out;
  • Comply with hotel security, fire regulations and all health and safety legislation;
  • Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints;
  • Execute tasks as instructed by the Executive Lounge Supervisor or Manager;
  • Serve your role and Team in an environmentally-conscience manner.

Requirements:

  • A passion for delivering exceptional levels of guest service;
  • Excellent personal presentation and communication skills;
  • Calm, efficient and organised;
  • Previous Front Office experience in the hotel, leisure or retail sector.