Technical Support Engineer Job Description

Design and implement radio frequency identification device (RFID) systems used to track shipments or goods.

Technical Support Engineer Job Description Template

Our company is looking for a Technical Support Engineer to join our team.

Communicate within the team regarding critical issues;
Assist with the technical support and maintenance for all stores and regional offices within our vast group of companies;
Comply with the team’s strict protocols on call logging, call updating, and call resolution requirements;
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers);
Prepare accurate and timely reports;
Track application system issues through to solution, within agreed time limits;
Following standard procedures for proper escalations of unresolved issues to the appropriate internal teams;
Ask customers targeted questions to quickly understand the root of the problem;
Provide prompt and accurate feedback to customers;
Document technical knowledge in the form of notes and manuals;
Maintain jovial relationships with clients;
Research and identify solutions to software and hardware issues;
Diagnose and troubleshoot technical issues, including account setup and application setup;
Refer to internal database or external resources to provide accurate tech solutions;
Prioritize and manage several open issues at one time.

Ability to work under pressure;
Ability to diagnose and troubleshoot basic technical issues;
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus;
Basic MS SQL knowledge;
Level of Formal Professional Education or Training: Bachelor’s Degree and/or Diploma in IT;
Ability to provide step-by-step technical help, both written and verbal;
Computer Skills: MS Office, advanced Excel skills; Good understanding of computer systems, mobile devices and;
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;
Familiarity with remote desktop applications and help desk software;
Must be able to work in a Team and share knowledge;
other tech products; Hands-on experience with Windows / Mac OS environment / MS; Azure/ Amazon AWS / Windows Server (contact number).