Support Engineer

Analyze and coordinate the logistical functions of a firm or organization. Responsible for the entire life cycle of a product, including acquisition, distribution, internal allocation, delivery, and final disposal of resources.

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Support Engineer Job Description Template

Our company is looking for a Support Engineer to join our team.

Responsibilities:

  • Compile desktop and server configuration documentation for client sites;
  • Respond to and resolve support calls via remote connection (desktop and server);
  • Execute orders and follow up service and repairs with external suppliers;
  • Install, configure and support all Microsoft desktop and server operating systems;
  • Identify possible risks or problems and escalate to senior engineer;
  • General troubleshooting on all IT related equipment;
  • Assist customers telephonically;
  • Respond to and resolve support calls at customer sites;
  • General hardware installation and troubleshooting (desktop and server);
  • Assist with management of the support team and provide 1st line escalation for technical issues (from support engineers);
  • Remote administration of servers and workstations;
  • Install, configure and support all Microsoft and other application software (desktop and server).

Requirements:

  • Good knowledge of server software and systems;
  • Windows Server 2016 advantageous;
  • Must have own transport and the ability to work after hours (on short notice) when required;
  • Knowledge of backup solutions like Backup Exec, Windows Backup, Altaro and similar applications (configuration, use and troubleshooting);
  • Experience with logging and following up calls with external suppliers and service providers;
  • Good working knowledge of all Microsoft Office applications e.g. Word and Excel;
  • At least two years server support and maintenance experience;
  • Experience with remote support applications and techniques (e.g. VPN, RDP and Team Viewer);
  • Experience with the configuration and administration of Office 365;
  • Excellent understanding of Windows Event logs and how to identify problems;
  • Excellent knowledge of Microsoft desktop operating systems and desktop software;
  • Strong client-facing and teamwork skills;
  • Good understanding of the ITIL Framework;
  • Proven Experience with Office 365, Active Directory, SQL, Azure and Microsoft Exchange;
  • Proven Experience with installing, maintaining and troubleshooting networks LAN and wireless networks, firewalls, DHCP, DNS and TCP/IP.