Service Desk Engineer

Service Desk Engineer Job Description Template

Our company is looking for a Service Desk Engineer to join our team.

Responsibilities:

  • Case progress feedback to customers;
  • First response customer interaction;
  • Remote support;
  • Case creation, classification, escalation and management;
  • Adhering to business processes and procedures.

Requirements:

  • MCSE / MCP / CCNA certification or qualifications are desirable;
  • Logical approach to problem solving, methodical process follower;
  • Excellent communicator and inter-personal skills with good time management.