Service Desk Engineer Job Description Template
Our company is looking for a Service Desk Engineer to join our team.
Responsibilities:
- Case progress feedback to customers;
- First response customer interaction;
- Remote support;
- Case creation, classification, escalation and management;
- Adhering to business processes and procedures.
Requirements:
- MCSE / MCP / CCNA certification or qualifications are desirable;
- Logical approach to problem solving, methodical process follower;
- Excellent communicator and inter-personal skills with good time management.