Helpdesk Engineer Team Leader Job Description Template
Our company is looking for a Helpdesk Engineer Team Leader to join our team.
Responsibilities:
- Run reports to determine malfunctions that continue to occur;
- Clean up computers;
- Run diagnostic programs to resolve problems;
- Respond to queries either in person or over the phone;
- Walk customer through problem-solving process;
- Follow up with customers to ensure issue has been resolved;
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware;
- Install computer peripherals for users;
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems;
- Install, modify, and repair computer hardware and software;
- Maintain daily performance of computer systems;
- Respond to email messages for customers seeking help;
- Train computer users;
- Ask questions to determine nature of problems;
- Write training manuals.
Requirements:
- Relevant diploma/degree/certifications advantageous;
- 1st Line and 2nd line support experience;
- Technical hands-on experience with Microsoft, Windows, Active Directory, Exchange;
- Matric essential.