Customer service consultant Job Description Template
Our company is looking for a Customer service consultant to join our team.
- Conduct follow up phone calls and surveys to new and existing customers;
- Maintain and update customer information and records on the company CRM;
- Emails educational training emails to new patients, resolving queries and escalating when required;
- Manage all administrative and operational functions of the Customer Service Team;
- Assist patients with basic troubleshooting telephonically, recording all complaints and queries accurately;
- Manage expectations of internal and external stakeholders;
- Serve as a liaison between customer service team and diabetes sales team.
- Certification in Customer Service or related training;
- Bachelor’s degree or equivalent in related field.