Field Installation Technician - Equipment Services
Placements24
About the Role Our client is seeking a skilled Field Installation Technician to join their team, supporting installations and initial setups remotely where possible, with occasional on-site requirements in the Mahikeng area.
This role involves guiding customers and junior technicians through the installation process, performing remote diagnostics, and coordinating on-site visits when necessary.
You will be crucial in ensuring the correct deployment and initial functionality of our client's products, contributing to customer success and operational efficiency.
The ideal candidate possesses strong technical knowledge, excellent problem-solving skills, and the ability to manage a hybrid work approach effectively.
Key Responsibilities Provide remote guidance and support for the installation and configuration of equipment.
Perform remote diagnostics to identify and troubleshoot installation-related issues prior to on-site visits.
Coordinate and, when necessary, perform on-site installations and initial setups in the Mahikeng region.
Conduct post-installation checks and ensure systems are functioning according to specifications.
Maintain detailed records of all installation activities, including remote guidance provided and site visits.
Collaborate with sales and support teams to ensure a smooth customer onboarding experience.
Requirements Proven experience as an Installation Technician or in a similar field service role.
Strong technical aptitude with the ability to understand and explain complex installation procedures.
Proficiency in using diagnostic tools and remote access software.
Excellent communication and interpersonal skills for effective customer interaction.
Ability to manage a hybrid work schedule, balancing remote support with necessary on-site visits.
A valid driver's license and willingness to travel locally as needed.
Benefits Competitive annual salary and performance-based incentives.
Flexible hybrid work arrangement.
Comprehensive health and retirement benefits.
Opportunities for professional development and learning new technologies.
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