Operations Administrator
Temporary
Signa Opportunity
About the role
The Operations Administrator is responsible for coordinating appointments, managing medico-legal documentation,
supporting clients, attorneys and medical experts, and ensuring the smooth day-to-day operation of Horizon Medical
Experts. Responsibilities: Appointment Coordination
The Operations Administrator is responsible for coordinating appointments, managing medico-legal documentation,
supporting clients, attorneys and medical experts, and ensuring the smooth day-to-day operation of Horizon Medical
Experts. Responsibilities: Appointment Coordination
- Schedule and confirm claimant and expert appointments.
- Send appointment confirmations and reminders.
- Update the booking calendar and maintain accurate schedules.
- Reschedule appointments when required.
- Respond to calls, emails and enquiries professionally.
- Communicate with attorneys regarding bookings, reports and outstanding documents.
- Conduct client confirmation calls before appointments.
- Escalate unresolved matters to management.
- Follow up on outstanding medico-legal reports.
- Review reports for completeness before submission.
- Upload reports and supporting documents to SharePoint.
- Maintain accurate electronic and physical filing systems.
- Arrange MRI, X-rays and other investigations when required.
- Send referral letters and quotations to attorneys.
- Confirm attendance and upload investigation results.
- Welcome claimants and experts professionally.
- Register claimants and issue assessment documents.
- Prepare consulting rooms before assessments.
- Maintain a clean and professional reception area.
- Capture claimant, attorney and expert information accurately.
- Scan, upload and file all documentation.
- Maintain confidentiality of all records.
- Perform regular quality checks on files.
- Monitor office equipment and report faults.
- Ensure stationery and office supplies are available.
- Assist with daily operational requirements.
- Keep consulting rooms ready for assessments.
- Update daily operational records and attendance registers.
- Upload all assessment documents before close of business.
- Prepare weekly and monthly operational reports.
- Report workflow issues to management.
- South African Unemployed youth between the ages of 18 and 34.
- Must not have participated on the YES programme before.
- Matric.
- The Operations Administrator is expected to work efficiently, maintain accuracy, communicate professionally, meet deadlines, and protect the confidentiality of all claimant and company information.
Vacancy posted 1 day ago
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