Distribution Controller

Tiger Brands Limited, a Top 40 JSE Limited company whose footprint extends across the African continent and beyond, is one of the largest manufacturers and marketers of FMCG products in Southern Africa, and has been for several decades. Tiger Brands has been built over many decades through the acquisition and clustering of businesses. Our strategy for success comes from the perpetual renovation and innovation of our brands, while our approach to expansion, acquisitions and joint ventures has given traction to a distribution network that now spans more than 22 African countries. Our group focus is on the core business of FMCG categories that spread across the value chain. Our wide range of brands are underpinned by comprehensive research and meaningful insights into each of the markets in which Tiger Brands operates. Tiger Brands is a world-class operation - and will continue to hold and grow its position through constant investment in every asset of the business, be it in people, brands, technology, efficiency, quality or sustainability. Manage the Driver Sales team to ensure deliveries are on time, in full, and according to agreed schedule and volumes. Manage the effective distribution of products. Identify and implement best fit route optimization model and systems. Implement bakery's operational plans to optimize distribution channels and penetrate the market.

WHAT YOU WILL DO:

Safe and responsible use of the vehicle Vehicle defect management Liaise with distribution on kilometers Account for stock and money Manage driver orders Manage outgoing stock versus route sheets Manage driver balances Manage returns Manage stock on truck Staff management Control of weekly wages Implement a leave roster Manage crew attendance Manage pipeline time Do on-the-route coaching Ensure that drivers maintain a tidy, professional appearance at all times Attend to disciplinary issues Distributor management Balance distributors Highlight order changes Truck Management Understand truck capacities and make adjustments where required On time delivery Manage departure times Manage emergency / second round deliveries Positive basket flow Manage baskets Crew Supervision Manage discipline (late-coming, absenteeism, etc) Ensure transport has been arranged for Driver Salesman & Van Assistants Ensure that drivers receive all invoices and that it balances back to stock on truck Manage departure times & on-time delivery Manage leave rosters & ensure leave relievers are in place Manage day off rosters and ensures the reliever is in place Induct new driver salesman & van assistants into Albanys way of working (Driver & Van Assistant Job profile) Ensure understanding Induction Standardize induction for Driver Salesman which covers Job profile and all the requirements of the job/paperwork to be completed, etc. Sales Support Sales team to develop new markets through delivering to new outlets and drive business development with existing customers. Build excellent relations with the trade (customers) and truck crews (Drivers & Van Assistants) Conduct daily driver debriefs to review route performance, utilising the debrief form Consistent monitoring of the distribution network (Route viability and Performance). Manage returns and stock on truck Liaise with Telesales Fill in as a relief Distribution Controller where required Meet daily, weekly and monthly sales targets In-trade Execution Credit returns minimized as per Bakery policy Baskets Management- Baskets' Movement, Basket Counts and control Customer relations Open new accounts (Cash/Credit account customers in General Trade) Ensure outstanding monies are collected daily Ensure special deliveries made and customer queries handled Ensure that the customer data is reviewed and updated regularly Quality Understand the requirements of product quality Learn how to deal with customer complaints Report consumer complaints to Sales Manager Manage market incidents Understand and manage the withdrawal/recall process Understand the logistics process Trade Marketing Support customer and route plans Support plan and implement competitive sales plans to bring about a substantial volume growth Understand applicable Channel Strategies Understand the Customer Management process Understand Pricing Strategies

WHAT YOU WILL BRING TO THE TABLE:

Excellent communication skills - written and oral Good interpersonal skills Decision making ability Problem solving ability Figures orientation Detail orientation Personal Effectiveness - Analytical and problem solving skills;; ability to work under pressure; assertive, proactive and decisive; customer service orientation, detail oriented; excellent verbal and written communication skills, team player Experience Matric or equivalent qualification National Diploma/3 year Degree in Sales & Marketing preferred Minimum of 3 years sales experience in a FMCG environment Valid drivers' license Prepared to work long hours when required Prepared to work weekends and public holidays Prepared to work in informal and formal trade sector