Group Activities Manager (Gauteng, Centurion)

ANEW Hotels & Resorts are looking for a Group Activities Manager to manage all ANEW Group hotel activities, entertainment, and events to enhance guest experience and boost revenue. Key responsibilities include planning and supervising events, liaising with departments and suppliers, promoting the hotel, managing staff, handling budgets, and resolving guest issues to ensure agreed to standards of service and guest satisfaction are adhered to.

Key Responsibilities

• Event Planning and Management:

Develop and implement event strategies that are directly related to the list below (Note this does not relate to standard conferences and meetings)

• Seasonal activities as per the strategy created for each property in consultation with the General Manager, the Marketing Manager, the Group Food and Beverage Manager and the Directors.
• Child specific activities throughout the year
• Adult guest activities throughout the year
• Ad hoc specialised activities that may be required by guests
• Golf Days
• Client Activations
• Hotel promotional activities
• Movie nights
• Physical permanent activities present at each property
• Child minding
• Playrooms
• Kids Club

• Guest Relations :
• Interact with guests to resolve complaints, provide information, and ensure a positive experience.
• Assisting the requisite line managers at Group Hotels to maximise guest satitaction
• Maintain and improve mechanisms for the provision of activities across the Group, including surveying and measuring the process and outcomes and the reporting of the feedback on a monthly basis to the various Hotel and Support management

• Staff Management :

• Recruit, train, coach, and manage staff, ensuring they adhere to hotel standards and provide excellent service.
• Ensure that the events staff across the Group understand their duties and role withing their respective Hotel
• Ensure that the smooth running of activities across the Group as a whole
• Contribute to the training and development of the team across the Group
• Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all Team members to ensure targets are met
• Delegate authority and responsibility to Team with supervision, accountability and review
• Set an example for Team members of commitment, business hospitality and events process and activities, work ethics and habits and personal character.

• Departmental Coordination :
• Liaise with and support other departments, such as housekeeping, food and beverage, and front desk, to ensure smooth operations. Effective liaison, support and assistance with suppliers, customers and the whole organisation
• Support to all other departments with business hospitality and events and related issues
• Interact and co-operate with all members of the organisation as well as its guests and suppliers
• Maintain relationships with external vendors, suppliers, and contractors to ensure the availability of necessary services and amenities.

• Supplier and Vendor Relations :

• Marketing and Promotion :

• Assist in creating marketing plans to promote hotel services, attractions, and activities to attract guests and maximize occupancy.
• Creative input to develop activities across the Group.

• Budget and Financial Control :

• Manage departmental budgets, control expenses, and analyse financial records to ensure profitability.
• Planning and pricing of activities and events, promotions, preparation and management oversight of events to adhere to agreed prices/budgets; maintain applicable quality standards and records; maintain responsibility for overseeing ordering and obtaining supplies and quality control
• Manage, direct and monitor activities and events and the overall performance of the Team to agreed criteria, targets and budgets
• Increase efficiency and maximise performance and value
• Maintain accurate records and accounts
• Responsibly use resources and control expenses to meet agreed budgetary controls

• Operational Oversight :

• Ensure that hotel facilities and services are well-maintained, clean, and safe, adhering to all legal and health and safety regulations.
• Utilise agreed systems to manage any requisite documentation
• Direct the development t of plans for activities to achieve the necessary criteria and targets
• Developing plans for future rollout and expansion
• Reporting (content and format as agreed) monthly, or as otherwise required
• Adhere to all organisational policies and procedures
• To create new policies and procedures that may be required from time-to-time
• From time-to-time you may be expected to be part of special projects as are reasonably required of your job role
• You are responsible for your allocated workload and must meet all targets as agreed with your line manager. You must contribute towards the smooth running of the organisation generally
• You are responsible for the equipment provided to you for use in your job role and to your team. This means you must ensure that equipment is used in accordance with training provided, the entire organisation’s policies and procedures and the law and using, where applicable any safety equipment or Personal Protective equipment and clothing provided. You are responsible for ensuring that the equipment used by the team is maintained and can be used/operated at all times.

Required Skills and Qualifications

• Leadership and Management: Ability to motivate and guide a team, delegate tasks effectively, and make sound decisions. You have the responsibility for other team members who will report to you
• Customer Service: Excellent interpersonal and communication skills to interact with guests and staff professionally.
• Hospitality Knowledge: A thorough understanding of hotel operations, services, and industry best practices.
• Financial Acumen: Experience with budgeting, forecasting, and expense management.
• Problem-Solving: Strong ability to identify issues and implement effective solutions.

• Organizational Skills : Strong attention to detail and the ability to manage multiple tasks simultaneously. The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop and expand the business of our organisation and its interests generally.

You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, the organisation and its clients/customers. You must obey all lawful and reasonable orders given to you and comply with the organisation’s rules, procedures and policies

Minimum Requirements

• At least 3 years’ experience in a similar role
• Proficient in Engli and any other languages both local and international will be an advantage
• Proficient in Excel
• Proven ability to develop and coach a team
• High degree of integrity and honesty in all dealings
• Excellent analytical, interpersonal, organisational and communication skills
• Ability to work under pressure
• Valid driving license