Desktop Support Engineer
Temporary
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A well-established professional services firm based in Pretoria, Gauteng is seeking a dedicated Desktop Support Engineer to join its team.
Respect, reliability, and a positive attitude define the workplace. You will be part of an organisation that invests in its people and its tools. Good work does not go unnoticed, and progression follows performance. We would love to see your CV if this role speaks to you.
Responsibilities
- Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
- Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
- Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
- Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
- Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
- Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
- Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
Requirements
- Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
- Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
- CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
- A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
- Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
- Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
- A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
Qualifications
ITIL Foundation CertificationVacancy posted 23 hours ago
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