Operations Engineer (Senior)

Reference: JHB001607-Jaime-1

ESSENTIAL SKILLS

• Strong expertise in configuration management tools (e.g., Ansible, Puppet, Chef, Salt)
• Proven automation skills using scripting and programming languages (e.g., Python, Bash, PowerShell)
• Deep knowledge of CI/CD pipelines and tooling (e.g., Jenkins, GitLab CI, GitHub Actions)
• Solid understanding of infrastructure as code (IaC) technologies (e.g., Terraform, CloudFormation)
• Experience with monitoring, logging and observability platforms (e.g., Prometheus, Grafana, ELK/EFK)
• Hands-on experience operating cloud platforms (AWS, Azure, or equivalent)
• Expertise in change, release and transition management practices for IT services
• Strong troubleshooting and root-cause analysis skills for complex production incidents
• Excellent stakeholder communication and leadership skills for cross-functional teams
• Knowledge of IT service management frameworks (ITIL) and operational governance

ADVANTAGEOUS SKILLS

• Experience with containerisation and orchestration (Docker, Kubernetes)
• Familiarity with platform and middleware technologies (application servers, message brokers)
• Experience with systems, e.g. ConnectIT, ITSM.NEXT, eGRC.
• Knowledge of data centre components (networking, storage, servers)
• Experience working in regulated environments (financial or automotive preferred)
• German language skills advantageous (not mandatory)
• Exposure to DevOps and SRE practices (error budgets, SLIs/SLOs)
• Experience with security and lifecycle management for infrastructure
• Familiarity with data pipelines and ML model deployment considerations
• Experience with automation frameworks for testing and deployment (e.g., Terratest)
• Experience setting up or operating Centres of Excellence or Communities of Practice
• Experience in mentoring and coaching junior OPS personnel

ROLE & RESPONSIBILITIES

• Lead configuration management and automation initiatives to standardize and stabilize production environments
• Design, implement and maintain IaC and automation pipelines for environment provisioning and application rollout
• Drive transition management activities for new services and major changes, ensuring smooth handover to operations
• Define and enforce operational processes and governance for configuration, releases and changes
• Act as escalation point for major and critical incidents; lead postmortem investigations and corrective actions
• Collaborate with infrastructure feature teams to implement “design for run” improvements and operational requirements
• Develop runbooks, run-time documentation and automation to reduce manual intervention in operations
• Monitor, measure and report operation KPIs; propose and implement measures to improve service quality and reliability
• Support IT Service Continuity Management for business-critical processes and coordinate continuity measures
• Support onboarding and knowledge transfer, and deliver training related to transition and operational processes
• Participate in and, where required, set up Centres of Excellence or Communities of Practice to share best practices
• Work closely with product stakeholders, security and regulated-business teams to integrate operational requirements into designs
• Contribute to the continuous improvement of development processes and practices.
• Ensure the security and integrity of software applications.
• Actively pursue Use Cases to implement AI tools and technologies to increase overall team efficiencies and quality.
• Communicate effectively with diverse stakeholders to understand and meet their requirements.
• Effective, systematic problem solving and implementing of workarounds to ensure system availability as per relevant SLA and OLA.
• Work in a full DEVOPS environment with international colleagues / external partners.
• Any additional responsibilities assigned in the Agile Working Model (AWM) Team Charter.

QUALIFICATIONS/EXPERIENCE

• IT degree or equivalent qualification.
• Broad IT experience, typically 6-10 years, with 3–5 years in IT operations/operations management
• Proven experience in transition management, with relevant qualifications (ITIL Foundation and Service
• Transition or equivalent)

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