Collections Agent

Job Description

• A fast-paced financial services company is looking for an experienced Collections Agent with strong negotiation skills and the ability to manage debtor accounts effectively in a target-driven environment.
• The successful candidate will be responsible for collections, updating debtor information, maintaining accurate system records, and ensuring quality assurance standards are consistently met.

Responsibilities:

• Manage collections processes, including PTPs, settlements, and activations
• Verify and update debtor information on the in-house system
• Record all customer interactions accurately on the system
• Ensure adherence to company scripts and quality standards
• Achieve minimum QA targets and maintain compliance with internal procedures
• Negotiate payment arrangements in line with company expectations
• Perform general administrative duties related to collections

Requirements:

• Minimum 6 months’ collections or debt recovery experience
• Strong negotiation and communication skills
• Ability to work in a target-driven environment
• Good administrative and computer literacy skills
• Strong attention to detail and accuracy
• Must be currently active in the job market
• Ability to travel to Westville

Benefits

• Salary: negotiable.