Operations Manager CDE

CCBSA is seeking an experienced Operations Manager to oversee and manage the full lifecycle of Cooling Equipment operations across the CDE region. This critical leadership role is responsible for maintenance operations, cooler movements, warehousing, spares management, and fleet operations — ensuring assets are optimally utilised, service levels are maximised, and risks and losses are minimised.

Field Services & Maintenance Operations

• Lead regional field services teams to deliver high-quality, cost-effective support to customers.
• Ensure planned and corrective maintenance is executed to standards and timelines.
• Minimise machine downtime, repeat calls, and service interruptions.
• Manage third-party contractors to ensure service quality and compliance.
• Maintain customer service levels and implement CSM plans aligned with customer needs.
• Maintain accurate administration of all maintenance, refurbishment, and movement activities.
• Monitor costing reports and provide insights to the Technical Services Manager.
• Oversee fleet utilisation, safety, image, and accident investigations in line with policy.

Warehouse & Distribution Management

• Support warehouse and logistics teams to ensure adequate cooler availability for distribution.
• Ensure accurate and timely daily cooler deliveries with zero returns or outstanding orders.
• Maintain cooler condition during transport and handle exceptions efficiently.
• Conduct asset verification and maintain accurate records.

Spares & Inventory Control

• Ensure accurate stock control across satellite stores and technician vehicles.
• Monitor and optimise model stock levels to balance availability with cost efficiency.
• Analyse stock usage trends and conduct regular audits to maintain process integrity.

Performance Leadership

• Set and review performance targets with field and logistics teams.
• Drive operational excellence by analysing performance gaps and implementing corrective actions.
• Uphold high standards of customer service, delivery performance, SLA adherence, quality, safety and housekeeping.

Budgeting & Cost Control

• Develop annual operational expense budgets aligned to financial guidelines and the business plan.
• Engage team members and customers in the budgeting process and align outputs with operational priorities.
• Monitor actual spend vs. budget, address overruns, and implement corrective action plans.
• Ensure a benchmark-driven and disciplined approach to financial management.